BSOD aswMon2.SYS

Avast Free Antivirus / Premium Security
1

I got a BSOD with the file aswMon2.SYS while doing some heavy network usage. Really ticked me off actually. First time i got the BSOD, Avast is updated.

Windows XP Home SP3

i would attach Crash Dump but your servers dont allow it.

2

What do you mean? Why wouldn’t it be possible pack your crashdump and upload it on our ftp://ftp.avast.com/incoming ? Please, note that you won’t have READ access to the ftp server, just write - so you won’t even be able to see what you’ve just uploaded). You don’t need to login…

Thanks!

3

I see, how would I upload it? In my FTP software I need a username

4

user: anonymous
password: anything or optional email: a@a.eu

5

Ok thanks. its uploaded as: thomasbucrashdump.zip

It can also be found on my website
www.tombuo.com/thomasbucrashdump.zip

6

Looking at the dump and I’m not really sure if it was avast’s fault or not - minidump (64kb dump) contains only small portion of kernel data in order to claim that definitively. System crashed during PnP unmount request (can’t say if it was a USB or a HDD volume).

Please configure your computer for a kernel memory dump and write me if you get another BSOD; to enable kernel memory dumps, follow these steps:

  1. Control Panel → System
  2. On the Advanced tab, in the Startup and Recovery section, click Settings
  3. In the Write debugging information list, click Kernel memory dump, and then click OK
    You’ll need to restart your computer to apply the changes.

Thanks.

7

alright,well lets hope it doesnt came back. Sorry thats all I can give you but it is now set to Kernel. Could you explain what a PNP umount request is? I might provide some clarification

8

Before your can begin accessing data stored on HDD or USB key, the logical volume must be mounted on the system. When you insert a USB key into your computer, OS will assign it a drive letter (e.g. “D:”) - it’s a mount process. When you unplug USB, OS will unmount D: from your system.

9

I did have an external HDD i unplugged, but I went to “Safely Remove Hardware” and stopped it first. And it was like 5 minutes before the BSOD so idk. Also during the BSOD a remote computer was restoring a HDD Image from my desktop onto its harddrive (In Acronis Home Boot DIsc). It was actually towards the end which really ticked me off. So, we’ll see