BSOD - Avast?

Avast Free Antivirus / Premium Security
1

Hi Guys,

I don’t know if this is an anti-virus problem for I have BSOD/Auto-restart issues last October when I was still an Avira user. From that point, I changed from Avira to Avast Free as recommended by a friend, so far I been doing well since last 10.30.10 up to 01.04.11 (That’s 2 months of no issues), up until last 01.04.11 and today 01.11.11, I got both BSOD with bugcheck code (0x1000008e/KERNEL_MODE_EXCEPTION_NOT_HANDLED), it happened while I was surfing using chrome and when I was about to shutdown the PC.

So far no major installation happened since last October except that I remembered that during the new year Avast updated to 5.1.864. I know most BSOD has something to do with drivers, and anti-virus, so I’m going to give you a link to my minidump to see if Avast Free is the culprit on this one. I have read on several threads that its causing issues/BSOD but looks like my Avast is doing fine, I just want to check if Avast has something to do with my issue.

Btw, I’m running a PC, windows 7 (32-bit), nvidia 9800gt, 3.5gb ram.

Below is my dmpfile for you to check.

http://www.mediafire.com/?dp630rbtspr4z0p

thanks!

2

Please try this build…
Free AV: http://files.avast.com/files/beta/5.1.884/setup_av_free.exe
Pro AV: http://files.avast.com/files/beta/5.1.884/setup_av_pro.exe
Internet Security: http://files.avast.com/files/beta/5.1.884/setup_ais.exe
asyn

3

Should I just download and click the installer? Or do I need to uninstall my current one?

4

You can install over the top.
asyn

5

Thanks! I’m now on build 5.1.884, will monitor if I got anymore further issues.

6

You’re welcome…!
Feel free to report back here.
asyn

7

Got another BSOD, can anyone check if this is AVAST related?

http://www.mediafire.com/?1de56g35kd862td

I have BSOD problems last October, and it went away after I changed from Avira to Avast, now it came back this January, and I did not made any recent changes to my PC, and so far the latest I remember was Avast updated to a newer built, now even on .884 I still got BSOD, I just want to see if this is an AVAST issue or not.

thanks!

8

looked at your 3 minidumps and all crashes were OS internal related (hw problem?)
please try memtest86 to test your memory… or heating problem?

9

Thanks for that, I was having this BSOD/reboot problems last Sept. and Oct. and it went away for awhile then came back this January. I have tried to do a memtest86 last October for 6hours and no error found. I guess I need to remove one of them and see probably one of them has defects.

Anyways, thanks for the help here. Sorry if I bothered posting here in the forum.