BSOD caused by aswsnx.sys

Avast Free Antivirus / Premium Security
1

Hi. Recently, starting sometime in July, my wife started getting BSOD on her pc. Stop error: 0x1000008e. Bluescreenview says it was caused by driver: aswsnx.sys, caused by address: aswsnx.sys +376c1, crash address: ntkrnlpa.exe +e523d.
Ran a virus scan and Malwarebytes, both clean.
OS: Windows XP Pro SP3. Avast Free: 6.0.1203
Is there a fix?
Thanks

2

Please, go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis.
There is also C:\Windows\Memory.dmp file.
Better if you can compress (zip), rename it with an unique name, them and add some information about the BSOD and the link for this thread. :wink:
Upload it to this anonymous ftp server: ftp://ftp.avast.com/incoming/

3

ok. went to that ftp site but there is nothing there asking/telling me what to upload? can you give me intructions?
thanks

4

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  • Upload any minidump or memory.dmp files, zipped to reduce size. Give the zip file you are uploading a unique name (e.g. forumusername-mem-dump.zip, etc), so they can identify it. It might not be a bad idea to create a text file (readme.txt) with any relevant information, avast topic URL, user name, etc. etc. in the zip file. Not to mention posting the name of the file you uploaded in the topic acts as another searchable reference.

  • Memory dump locations, Mini Dump files in, C:\Windows\Minidump\ - Full Kernel dump file, C:\windows\memory.dmp

Upload the zip file to the ftp server ftp://ftp.avast.com/incoming:

  • Using Internet Explorer, Connect to the link and drag the file into the Right pane and drop it, that starts the upload, you don’t have read access to this folder.
    Or
  • Upload it using the Run command-line in Windows: Windows Key + R (to get the run box), copy and paste this [nobbc]explorer ftp://ftp.avast.com/incoming[/nobbc] and drag the file into the window, from another explorer window.

####
Excuse if I’m teaching your granny to suck eggs:

  • First you have to create your zip file with the unique name, containing the dump files and the readme.txt file, before you even consider connection to the ftp location [nobbc]explorer ftp://ftp.avast.com/incoming[/nobbc]. You do not have read permissions on the [nobbc]explorer ftp://ftp.avast.com/incoming[/nobbc] location, so you won’t see it has been uploaded.

Now you make your first windows explorer connection to the ftp link [nobbc]explorer ftp://ftp.avast.com/incoming[/nobbc], now open another explorer window where you locate your unique zip file containing the dump and readme.txt files; drag and drop that file into the other explorer window (right hand side), no need to click enter or any other action.

5

Hi, ok, just uploaded it. file name is ken_bsod_aswsnx.zip
bug check code:0x1000008e
running winxp sp3, avast version: 6.0.1203