BSOD on Avast 9 start up

Avast Free Antivirus / Premium Security
1

I’ve updated to the latest version of Avast on 4th Jan but after restart I get BSOD. I have to run a system restore to get the machine to work. Have also run the Avast uninstaller and downloaded Avast again but with no change. Some of the messages are trying to write to read only files and paging to a non paged area.
Any suggestions please?

2

Seems like the typical recommendation is to do a “clean” uninstall and install.
Here are the instructions posted by others…

Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition

Note: You need to be ONLINE during this install
http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

  1. Uninstall Avast by control panel [If you don’t have Avast in control Panel go to #4]
  2. Uninstall in safe mode using Avastclear.
  3. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn’t) - reboot.
    Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle… if so, uninstall it and reboot.
  4. Install the version you downloaded.
  5. Reboot.
3

Could you take a few of the latest minidumps from C:\Windows\Minidump folder, pack them into a uniquely named archive and upload it to ftp://ftp.avast.com/incoming (and post the name of the archive here?)
Thanks.

4

Thanks guys,

thekochs I couldn’t run Rejzor’s tool as it isn’t designed for XP however I did carry out all the other steps and ran CCleaner instead but it didn’t make any difference.

Igor I have uploaded the memory dump to the link provided, the zip file is called MEMORY Dump Avast 8th Jan 2014
Actually unless I’m missing something I can’t upload as there doesn’t appear to be the facility to do so.

Cheers

5

You can just paste the mentioned link ftp://ftp.avast.com/incoming into Windows Explorer (not Internet Explorer) - wait for it to open, and then drag&drop the file onto the lower panel; that will upload the file.

6

Ok Igor I’m being a spanner here, I can open Windows Explorer but don’t have anywhere to paste your link to. If I click on it all I get is a web page which I can’t do anything with. Sorry to be a pain but could you spell it out in words of 1 sylabal for me please.
Thanks

7

I have no idea if I’ve successfully uploaded the file. Could you please advise if it has been received?
Thanks