BSOD on windows 10 platform when used with Parental control software

system · 2017-07-28T16:18:10.000Z

Since the last update of Avast, my computer gets BSOD on startup (or during mysession) when i’m using both Avast and my parental control system (parentsaround.com) at the same time on my system.

From whocrash software the BSOD are generated by “ntoskrnl.exe”

I’ve tested to stop the web agent and both programs run without problems.

So it’s seems that the problem comes from the web agent.

Can you help me to resolve this issue ?

Regards

Asyn · 2017-07-29T04:02:34.000Z

Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle

system · 2017-08-10T15:15:11.000Z

Thanks for your answer,

But i have a free version of Avast so I’am unable to contact directly your support !

I’m in engineer in Parentsaround company so it will be very helpful to be in contact with the technical support as we have to ask to our customers to use your competitive product.

Best regards

Asyn · 2017-08-10T15:24:52.000Z

romain.cousseau post:3:

But i have a free version of Avast so I’am unable to contact directly your support !

Should work anyway, see: https://forum.avast.com/index.php?topic=205845.msg1412105#msg1412105

bob3160 · 2017-08-10T15:27:30.000Z

Asyn post:4:

romain.cousseau post:3:

But i have a free version of Avast so I’am unable to contact directly your support !

Should work anyway, see: https://forum.avast.com/index.php?topic=205845.msg1412105#msg1412105

This may also work:
https://support.avast.com/support/tickets/new?form=1

bruceb · 2017-08-10T15:55:30.000Z

That BSOD can be caused by a bad memory stick or a defective driver. I would run memtest86 to check the RAM first, then go into device manager and see if there are any “?” marks in there indicating missing drivers. Also try to be sure all drivers, especially for Video are up to date.

system · 2017-08-23T07:49:27.000Z

This is the answer after using the support form :
“”“”
Hello,

We’re sorry, but we can’t seem to find a record of your license in our system.

If you use Avast Free Antivirus, please visit the FAQ section of our website or the Avast community forum.

If you use one of our premium products and believe you’ve received this message in error, please reply directly to this email advising us of your order ID or the email address you used to make the purchase. If you do not remember your order ID or which email address you used, please provide your full name and the postal address you entered when purchasing Avast.

We look forward to hearing from you.

Best regards,
The Avast Support Team

“”"

Is there any solution ? I can’t fins a way to contact the technical support.

Thanks for your help.

Regards

Asyn · 2017-08-23T08:03:56.000Z

Run the support tool and post the File-ID here afterwards.
I/we will forward it for you.

system · 2017-09-06T09:05:20.000Z

OK thanks for your help, here is the FILE-ID: DLG3X
filename : 20170901_0924_DLG3X_688137174.zip

We had contact with the provider of the driver used in our product (WinDivert). It seems that the problem occurs with several Antivirus, all are using requests interception by a web agent.

https://support.avg.com/answers?id=906b0000000DwexAAC

https://github.com/basil00/Divert/issues/90#issuecomment-326987547

The problem seems to be link to a double-free of the NET_BUFFER_LIST

Is there any way to have a direct contact with the technical team ?

Regards

Asyn · 2017-09-06T09:14:11.000Z

Hi, I reported it for you. Cheers

system · 2017-09-06T09:22:56.000Z

Thanks a lot !!!

Asyn · 2017-09-06T09:24:29.000Z

romain.cousseau post:11:

Thanks a lot !!!

You’re welcome.

Announcements