BSOD "SYSTEM THREAD EXCEPTION NOT HANDLED" by "aswSnx.sys"

Avast Free Antivirus / Premium Security
1

For the last few weeks, I got the following BSOD evey 1 or 2 weeks.

SYSTEM THREAD EXCEPTION NOT HANDLED

Bcuz after restarting the windows, it wont shows up for at least 1 or 2 weeks (each time), I didn’t pay attention to it.
But today, It appears again & again & won’t allows me to load the windows, even after restarting so many times.

I can log to windows only in safe mode & then launched “BlueScreenView” app and it shows that the cause of this BSOD is a file named “aswSnx.sys” located in (C:\Windows\System32\drivers). And when looked at its properties, it says “Avast Virtualization Driver”. So it seems my BSOD is related to Avast.

Log file:

Dump File : 091117-11953-01.dmp
Crash Time : 9/11/2017 9:05:46 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffffc0000005 Parameter 2 : fffff80044b5987e
Parameter 3 : ffffcb00bd1b68e8 Parameter 4 : ffffcb00bd1b6120
Caused By Driver : aswSnx.sys
Caused By Address : aswSnx.sys+19c57
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+d187e
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091117-11953-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 14393
Dump File Size : 470,780
Dump File Time : 9/11/2017 9:07:44 PM

And here is the miniDUMP & DUMP files:

https://mirrorace.com/m/awbJ

https://mirrorace.com/m/6k1k

My “Avast” is updated to the latest version. (17.6.3625.0)
And I have Windows 10 Pro x64

Could u please fix this problem in Avast?

2

I’ve reported this issue to the Avast team.

3

Thank u. Hope it gets fixed soon. Bcuz living in safe mode of windows, is hard. ::slight_smile:

4

Can you please upload dumps into ftp://ftp.avast.com/incoming/ The download server you chose is useless.

5

There is no problem. U must click on “Click Here” on that server to get links:

http://www51.zippyshare.com/v/yh0Ilxxh/file.html
http://www66.zippyshare.com/v/nY39Yj2L/file.html

But I have uploaded them to “ftp://ftp.avast.com/incoming/” too, As u wished, named:

Minidump.zip
DUMP2.zip

6

raya2: Thank you, the bug will be fixed in next release

7

Thank u very much. Its awesome. ;D

But can u tell me approximately when the next release will be out?

8

17.7 RC is scheduled for September 21, 2017

9

Thank u. So almost 1 week left.

But can u give me a workaround to help me get out of this lame windows safe mode in this 1 week?
(Even 1 week is too long to being in safe mode :stuck_out_tongue: )

Maybe something like:

1- Replacing “aswSnx.sys” with an older version of it (in safe mode).

2- Installing an older version of Avast? (maybe 17.5).

or…

10

Wow raya2,

They tell you more than they tell us …

Greetz, Red.

11

The easiest workaround is simply uninstall Sandbox component with avast installer (using control panel).