BSOD Upon Browsing and Updating

Avast Free Antivirus / Premium Security
1

I continue to encounter BSODs when browsing with Google Chrome and Mozilla FireFox. I’ve also encountered a BSOD when trying to update virus definitions manually, by right-clicking the taskbar icon. I’ve attached my minidump to this post.

Specs:
Processor: Intel(R) Core 2 Quad Q8200, 2.33GHZ
6GB Ram
Windows 7 32-bit
Avast version: 5.0.377

Problem details upon start-up:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: c5
BCP1: 00000004
BCP2: 00000002
BCP3: 00000001
BCP4: 82F6A943
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Thank you for your time, hopefully there’s a solution to this.

2

No problems here with Win7-64bit HP and FF3.5. Not tried Chrome so can’t advise on that one. Haven’t updated to 3.6 because some of my add-ons are incompatible.

Why are you running Win7-32bit with 6Gig of Ram? It can only address 4Gb max, and that includes the Gfx card memory, so anything above that is just wasted.

Is it happening in general, or just on particular websites? Is it just on http:// or on https://, or both?

Did you install from scratch, or update from version 4?

More info, please :slight_smile:

regards, Gizbar.

3

Running 32-bit because it was free from a friend of mine.

It’s been happening in general, no site in particular. I updated from Avast 4.8. Using Firefox 3.6 and Chrome 3.0.195.38.

Thanks for your time.

4

As reported on lots of occasions on here, a lot of people seem to be having problems updating from version 4.8 to version 5.

It might be easier to compleetely uninstall, use the aswclear tool to clear everything, and then install version 5 from scratch.

That seems to solve a lot of the problems on here, might help you too.

regards, Gizbar.

5

Thank you for your input, I will try this once I get off my lazy butt and get a 64-bit CD. I hope you have a nice day. :slight_smile: