BSoD while analyzing

Avast Free Antivirus / Premium Security
1

Hello everyone

I’ve been using Avast for… uh, something like 3 years now. But since I bought myself a personal computer, I didn’t scanned my computer once, because I know my sister don’t download everything Limewire gives her…
so… I tried to scan my whole computer to be sure I didn’t accidentally got a virus. I tried 3 times. Near 30 or 40%, I get a blue screen of death. Everytime.

So I cannot scan my computer. And it scares me a little.
I use Avast 5 Free Edition on Vista. The 4th version didn’t make Windows crash.

I tried Microsoft Security Essentials to be sure, and it said my computer is clean. But I barely trust it…

So what am I supposed to do?

By the way, what should I do to report translation issues?

Thanks

2

If you are on a 32bit system, run a boot time scan with avast.
You can also check your machine with free Mbam. http://www.malwarebytes.org/mbam.php
asyn

3

Please, zip and upload the C:\Windows\Memory.dmp file to this anonymous ftp server: ftp://ftp.asw.cz/incoming

Please, go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis.

You can disable Automatic Restart:
System Properties > Advanced > [Startup and Recovery]Settings
Remove the checkmark from “Automatically Restart” in the System Failure section.
Then post here more info about the BSOD.

4

What does “send for analysis” mean? Where do I send it?
I cannot upload any files on ftp://ftp.asw.cz/incoming.

5

Try it here: ftp.avast.com/incoming
asyn

6

It’s impossible, I get an error everytime.

Statut: Débute le téléversement de C:\MEMORY.zip Commande : CWD /incoming Réponse: 250 Directory successfully changed. Commande : TYPE I Réponse: 200 Switching to Binary mode. Commande : PASV Réponse: 227 Entering Passive Mode (91,213,143,4,65,93) Commande : STOR MEMORY.zip Réponse: 553 Could not create file. Erreur : Critical file transfer error
7

You have to rename the file somehow - the file MEMORY.zip most likely already exists there.

8

Ah, indeed, I hadn’t thought about the filename, thanks.

I’m uploading it right now on ftp.avast.com/incoming - I’ve named it theriault-avast5memory.zip. I also used the boot time scan and it said I don’t have any virus.

But I still don’t get the “send the latest .mdmp file for analysis” thing. Do I have to upload it as I did with memory.zip?

9

You can.
Hope they are monitoring the ftp server.

10

Well, I’m not an expert on kernel dumps - but since the error (stored inside of the dump) says “There was error with disk hardware”, and since you say it happens at approximatelly the same place during the scan, I’d guess it really might be a problem with your hard drive (crashing the computer when trying to read a particular sector).

If you found any mistakes in a translation, you can report then here.