BSOD

Avast Free Antivirus / Premium Security
1

Today I clicked on the real time shields. then clicked on process virtualization. Then clicked on expert settings then my computer crashed. Anyone Have any idea why this happened? I am trying out Avast Pro Running Windows XP

2

Try to scan with Avast!

I also recommend you use CCLEANER for cookies/traces deletion, and Malwarebytes Antimalware FREE for scanning. Scan with MBAM after AVAST!

3

I did what you suggested. Seems every time I click on the expert settings computer crashes. I have no other problems when clicking on any other expert settings. Thanks for trying to help.

4

Please, zip and upload the C:\Windows\Memory.dmp file to this anonymous ftp server: ftp://ftp.asw.cz/incoming

Disable Automatic Restart:
System Properties > Advanced > [Startup and Recovery]Settings
Remove the checkmark from “Automatically Restart” in the System Failure section.
Then, write down the error message.

5

I don’t see any memory dump file. I’m not to familiar with the other things you mentioned

6

I don’t see any memory dump file. I’m not to familiar with the other things you mentioned

7

Here is additional information on how to invoke a memory dump file: http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71.

Please, zip and upload the C:\Windows\Memory.dmp file to this anonymous ftp server and name it uniquely: ftp.avast.com/incoming. Avast will analyze it and report back to you in this thread or via email.

8

Hm… it could be a Virus infecting…? But try to send the DUMP FILE to Avast! :slight_smile:

9

These numbers were on the bsod

stop oxoooooooA (oxc3646641, oxooooooo2, oxooooooo1, ox806E6A2A

10

Here is some simple steps to send the Memory Dumb files to Analyze

  1. Install WINrar by going here: http://www.rarlab.com/download.htm - Pick your language and BIT(Either 64 or 32)
  2. After install, follow this guide how to invoke the Memory Dump file: http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71
  3. When you have found the latest Memory Dumb file, right click on it and find and click “Add to archive” then click ok.
  4. When you have Added the MEMORY DUMB file to Archive(aka Zipped) you will need to send it here: ftp.avast.com/incoming
    Name the file uniquely
11

To many problems with Avast so I’ve decided to try another product. I want to Thank everyone who tried to help me.

zach47