opened avast-process virtualization-expert settings and got bsod
win 7 64 just formatted have only ais running
what do i do with the dump file?
I don’t have AIS but I know that when I updated my signature and I had a problem I was helped quite quickly by avast! support as they did not have to keep asking what I was running.
How to invoke memory dump creation?
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71
i already said what i was runnin ais & win7 64 just formatted laptop.thanks for the link
i have the dump file but cant upload it to that ftp and cant attatch it here(to big)?
Bri,
You cannot attach the dump file to the forum because Avast Team and developers needs to analyze it directly. Therefore, follow the directions from the link YoKenny gave you, which brings you to these directions:
- Open regedit, go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters and add a new DWORD value called “CrashOnCtrlScroll” (no quotation marks). Make its value 1 (one).
- Go to Control Panel → System → Advanced → Startup and Recovery settings, and make sure the machine is set to generate COMPLETE memory dump (in the Write Debugging Information section).
- Reboot the machine.
- When the computer restarts wait for the problem to occur.
- When the problem is simulated (i.e. the machine is “dead”), do the following: while holding down the right CTRL key, press the SCROLL-LOCK key twice. This should cause the machine to “blue-screen”, and start generating the dump.
- If the machine doesn’t restart on its own (when the dump writing is complete), restart it.
- ZIP the file \windows\memory.dmp (try to name it uniquely) and upload it to the following ftp site: ftp.avast.com/incoming (note you don’t have read access to the site, only write).
Avast will respond to you in this thread or by email regarding your dump file.