system
1
Hello!
I use Avast! Free Edition latest version and updated on all my desktop machines with no problems whatsoever, except for my Samsung NP300E52-S02PT laptop in which I get random BSODs. Sometimes the laptop can stay 3 or 4 days without bsod’ing, other times just a few hours.
The crashes have happened when the computer is on heavy work, idle in desktop, watching videos using flash/silverlight, etc…
I posted topic in sevenforums.com with my laptop information and some memory dumps:
http://www.sevenforums.com/bsod-help-support/300120-samsung-300e5a-laptop-bsod.html#post2489403
A user replied saying that the drivers aswSP.SYS and aswSnx.SYS may be causing the crashes.
I uninstalled Avast! on 4/September/2013 and the computer has since been running 24 hours a day and no BSODs … (today is 11/Sept)
He also advised me to install MS Security Essentials which I didn’t because I wanted to check if avast! was really causing those crashes.
So what is wrong? My other machines don’t have any crashes and some are working 24/7. Could it be a memory issue? I didn’t run any exhaustive memory test software yet but I will do it in the next few days.
Thanks in advance.
Pondus
2
what AV did you use before avast?
did you uninstall it before installing avast?
run OTL and attach diagnostic log. http://forum.avast.com/index.php?topic=53253.0
system
3
I didn’t use any anti-virus before Avast.
I ran OTL and I attached the files OTL.txt and and Extras.txt to this post.
Thanks!
It may be worth doing a clean install of Avast
Download Uninstall Utility to your Desktop.
Download the correct version of Avast
Avast Free
Disconnect from the net
Uninstall Avast via control panel
[]Run aswClear
[]It will offer to reboot to safe mode … Accept that
https://dl.dropbox.com/u/73555776/aswclear.JPG
[*]Once it has rebooted to safe mode
[*]In the Select Product to Uninstall dropdown choose the version of Avast that is on your system.
[*]Press Uninstall
[*]Once complete reboot your system to Normal Mode
[*]Reinstall Avast