DavidR
4
You’re welcome.
So this isn’t unique to avast then, but something that happens with other applications that require a reboot after update ?
This would appear to be something else within your system relating to the system restart as you also get it with the restart method outside of application restart requirements (which presumably use the same function).
So I don’t know if they will be able to find anything in the BSOD dumps (but I would still send them) if it is related to a general system problem. I too have XP Pro SP3 and frequently use the start, turn off computer, restart without problem.
How long has this been happening when you use the system restart ?
The reason I ask, I see some google hits that some experienced this after a windows update, but I don’t know if that was just a single time and consequently it was fine. It has been hard to formulate a google search string that accurately returns information about this, http://www.google.co.uk/search?q=XP+“turn+off+computer”+restart+causes+BSOD. This one seems to be closest to your problem, http://windows.bigresource.com/xp-Trying-to-restart-computer-screen-goes-blank-and-wont-restart--fIPrflrO.html