system
1
Hi,
Sorry for my english 'cause i’m french and the capture are in french ;D
I’ve got a problem to recover my new licence.
my old licence finished 10-12-2013, so Avast give me promotional offer ( 2 years for 2 Personal Computer for 60€ )
I paid with Paypal
http://imageshack.us/photo/my-images/31/kwg8.JPG/
I install the new licence so my PC is protect until 2015
http://imageshack.us/photo/my-images/823/jvqa.jpg/
But yesterday, i format my PC and i haven’t got the file for the licence and i delete the avast mail with the link to download it again.
i’m looking for the file in avast webpage but i saw that :
http://imageshack.us/photo/my-images/824/f69m.jpg/
so i can’t download the file from this page 
I hope someone could help me. Thanks a lot.
system
3
Thanks for fast answer
But i try it yesterday and Avast mail say that my licence is expired but my PC is protected until 2015 
Are you using the email you used for your new license you recently purchased?
system
5
yeah same mail
'cause i receive and install the new licence file but when i format, i lost this file 
I create an Avast Nexway ticket too and i wait for answer.
DavidR
6
Ensure that your system date (day/month/year) is correct and adjust if required.
If it is correct, ry a repair of avast:
XP - Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and select Repair, click next and follow.
Vista, win7 - Control Panel, Programs & Features, uninstall a program, select ‘avast! Anti-Virus,’ click the Uninstall/Change and select Repair, click next and follow.
You may need to reboot after the repair.
system
7
I ckeck all my email address i ve got and i finally find the good e-mail ;D
I dont use my first mail.
Thanks for ur fasts answers
Admin u can close this topic if u want.
DavidR
8
Topics, generally remain open, should you need to come back to it. After a short time it will drop down the chronological list of posts, out of sight and mind.
Welcome to the forums.
system
9
ok.
Thanks for the welcome ^^