Previously, my iexplorer 8 works well with sandbox but now don’t work anymore and ever show me an application error message and not run my iexplorer into avast sandbox. Works only without sandbox…
I pressed repair button into IE8 options in win7 and nothing. Iexplorer 8 is a FCKSHT but I runs it when a page need this FCKSHT program.
The log file when tries to run iexplorer.exe (snx051610_11422_iexplore.log):
[ G e n e r a l i n f o r m a t i o n ]
* f i l e n a m e : C : \ P r o g r a m F i l e s \ I n t e r n e t E x p l o r e r \ i e x p l o r e
* f i l e l e n g t h : 6 7 3 0 4 8 b y t e s
* M D 5 h a s h : 2 c 3 2 e 3 e 5 9 6 c f e 6 6 0 3 5 3 7 5 3 e a b e f b 0 5 4 0
* s a n d b o x f o l d e r : \ # # a s w S n x p r i v a t e s t o r a g e \ r 5 5 \ i e x p l o r e . e x e _ { 1 2 1 9 d 6 5 d - 6 0 8 f - 1 1 d f - 8 9 b d - b c 4 e d 2 b 4 2 8 3 a }
* a s w I d : . . .
* a s w U n p : . . .
* d a t e : 1 6 / 0 5 / 2 0 1 0 , 0 5 : 1 0 : 2 2 . 4 8 7
* r u n t i m e : 1 . 6 s
[ C h a n g e s t o f i l e s y s t e m ]
* c r e a t e s f i l e : C : \ W i n d o w s \ P r e f e t c h \ I E X P L O R E . E X E - 1 1 2 C D A 7 8 . p f
[ D r o p p e d f i l e s ]
* C : \ W i n d o w s \ P r e f e t c h \ I E X P L O R E . E X E - 1 1 2 C D A 7 8 . p f
hasturmetal, when you get the error box, don’t click OK, but launch “Task Manager” (taskmgr.exe), choose “Processes” tab, right-click on “iexplore.exe” process and choose “Create dump file”. Please note that another “iexplore.exe” instance could be running (IE8 uses 1-2 processes) so don’t forget to generate the 2nd dump. Then just compress those 2 dumps and upload them on our ftp, instructions are here: http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=18.