I´m faced “Sorry, we are unable to display this page at this time.” when headed to business.avast.com.
Some details or comments? When it will be back?
Regards
Hi AlessandroK,
everything should be up & running now. We were facing several outages between 1:15 PM and 2:00 PM CEST due to unexpected error (extreme load on backend services) after releasing new version 2.3. At 2:00 PM CEST we reverted back to version 2.2. Currently we are investigating the issue.
Anyway short outage were expected due to new version needs non trivial DB upgrade.
Lesson learned:
- We will announce even planned & short service outage.
- In case of emergency revert to previous version ASAP.
- Long term: “beta program” and canary deployment to not harm all user base.
Hi,
because of an issue yesterday, we need to investigate, what caused the problem. Therefore we are possibly expecting a few more short outages of business.avast.com in a while (between 3:15 and 3:45 PM CEST). Sorry for that. Hopefully we will have enough information to solve the problem and release a new version with planned improvements.
Application is up and running, we had around 10-15 minutes downtime. We are now limiting request rate of devices connected to the console and still finding the root cause of the problem. Synchronization with console (e.g. running a Task, changing a Settings Template) can take longer than usual. I will keep you informed, when this limitation is removed. Thanks for understanding.
Application is running in a standard mode from yesterday, approximately 7:00 PM CEST. We are taking steps to avoid such a problem in the future. This means especially making Data Centers more isolated and therefore be able to test bigger changes on a limited number of accounts before we release it to the whole user base.