Please download Farbar Recovery Scan Tool and save it in some folder on your desktop.
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
2.
Open notepad.
[*]Click Start
[*] Type notepad.exe in the search programs and files box and click Enter.
[*] A blank Notepad page should open.
Copy - paste the content below
DeleteJunctionsInDirectory: C:\Program Files\Windows Defender
DeleteJunctionsInDirectory: C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.17514_none_b5e2b6396ecea306
[*] Save fixlist.txt in the same folder where you saved FRST.exe
fixlist.txt must be in the same location where FRST.exe tool is!
Run FRST.exe
[*]Double-click to run it. When the tool opens click Yes to disclaimer.
[*]Please note: The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.[/list]
[*] Press the Fix button once and wait.
[*] FRST will process fixlist.txt
[*] When finished, it will produce a log fixlog.txt and will keep that log in the same folder where FRST.exe is.
Attach here fixlog.txt logreport.
=========== Next ==============
Delete old zoek.exe and download new, fresh copy from here:
zoek.exe
[list]
[*] Close any open browsers.
[*] Temporarily disable your AntiVirus program. (If necessary)
If you are unsure how to do this please read this or this Instruction.
[*] Double click on zoek.exe to run the tool .
Please wait while the tool does not start…
[*] Copy the text present inside the code box below and paste it into the large window in the zoek tool:
process;
srinfo;
systemscpecs;
installedprogs;
DIR /S /A:L "%systemdrive%\*">>"%temp%\log.txt";b
filesrcm;
startupall;
skipfix-iedefaults;
firefoxlook;
chromelook;
[*] Click on
http://www.mcshield.net/personal/magna86/Images/Run%20Script%20by%20zoek.png
button
Please wait until a logreport will open (this can be after reboot)
[*] Save notepad to your Desktop and attach here zoek-results.log
Note: It will also create a log in the C:\ directory named “zoek-results.log”
=========== Next ==============
Attach here:
- fixlog.txt from FRST tool
- zoek-results.log from Zoek tool