Good afternoon,

Thank you for your posting.

Please could I ask you to email me some further details of the examples you refer to? Ideally the email address and/or phone number used to call the service.
You mention in your posting about Indian agents, however we have no call centers located in Asia at all. That being said, what we have recently found (and are dealing with) is a spate of bogus companies paying for the top position on Google (and other search engines) posing as ‘official’ Avast support and offering nothing other than a paid service.

If you could please forward the examples to me personally: riley at avast dot com I will look into each example you give; if they genuinely have reached our support service then I will of course pull the call records and find out exactly what happened there.

Many thanks,
Adam Riley