can anybody help? access denied?

[system]

hello!

I was in the middle of running my virus scanner … the alarm went off for adware and when I tried to move it to the chest I had access denied … so then I tried to delete it and I was still denied …

I e-mailed support, but I have it open now & my whole computer is running around it … I am afraid to close the screen without doing something …

wwyd?

thanks in advance

[system]

this is what I see:

http://i6.photobucket.com/albums/y214/threewhitedaisies/accessdenied.jpg

[DavidR]

When a file or process in in use windows in its wisdom protects it and you can’t move or delete it.

• What OS are you using? is it up to date? - If XP you can schedule a boot time scan from within avast.
• What avast! version and VPS file (virus database) number, e.g. 0436-4 (see about avast!)
• What was the virus name, what was the filename, where was it found
  example (C:\windows\system32\infected-filename.xxx)?

If you haven’t already got this software (freeware), download, install, update and run it.

1. Ad-Aware
2. Spybot Search and Destroy
3. Spywareblaster
4. Download HijackThis.zip - HiJackThis Tutorial

[system]

THANK YOU SOO MUCH!

@DavidR post:3

When a file or process in in use windows in its wisdom protects it and you can’t move or delete it.

• What OS are you using? is it up to date? - If XP you can schedule a boot time scan from within avast. I do have XP, but I don’t understand what you are saying ??? :
• What avast! version and VPS file (virus database) number, e.g. 0436-4 (see about avast!) I think my version is 4.6?
• What was the virus name, what was the filename, where was it found
  example (C:\windows\system32\infected-filename.xxx)? C:/Program/Files/Search Asisstant5/leapordsearch.exe … this is something I accidentally downloaded from a pop-up window … I was trying to click it to make it go away :-\

If you haven’t already got this software (freeware), download, install, update and run it.

1. Ad-Aware
2. Spybot Search and Destroy
3. Spywareblaster
4. Download HijackThis.zip - HiJackThis Tutorial
   All of these programs were installed, but should I update them? I updated my avast today.

[essexboy]

I was in the middle of running my virus scanner .. the alarm went off for adware and when I tried to move it to the chest I had access denied ... so then I tried to delete it and I was still denied ..

What you can do is download a small programme called move on boot and it will remove the programme on next reboot before windows can protect it

http://www.snapfiles.com/get/moveonboot.html

[system]

It is okay to keep downloading things ?? I kind of thought that was part of the problem?

I was just thinking … I updated my Avast! today with a new number … do I need to reboot my computer before running the scans? Is that why access is denied?

[system]

this is the actual file name: C:\Program Files\SearchAssistant5\leopardsearch.exe

[DavidR]

Boot-time scan, a scan before windows starts, so the file shouldn’t be in use and should be able to be moved or deleted.

http://img.photobucket.com/albums/v325/for-dwr/boottime.jpg

The reason I asked avout version, etc is that the Virus database shown in the image in your second post is out of date 0530-1 is the latest VPS file and the latest program version is 4.6.691.

The programs I listed particularly 1&2 would be very useful in removing this type of adware.

I doubt it but is there an add remove entry for this - C:/Program/Files/Search Asisstant5/leapordsearch.exe ?

P.S. Pink is not a good highlight colour it is difficult to see on a white background.

[Lisandro]

@melissalynn post:6

I was just thinking … I updated my Avast! today with a new number … do I need to reboot my computer before running the scans?

No, VPS (virus database) updates do not require reboots (most ofter updates).

@melissalynn post:6

Is that why access is denied?

No, follow David’s advice or use ‘Move on Boot’ as posted by Essexboy

[essexboy]

@melissalynn post:6

It is okay to keep downloading things ?? I kind of thought that was part of the problem?

I was just thinking … I updated my Avast! today with a new number … do I need to reboot my computer before running the scans? Is that why access is denied?

Obviously caution is required when dowloading programmes, but this and the programmes that DavidR recommended are usefull tools in your armoury against malware. If a reboot is needed the the Avast programme will tell you, but VPS updates just fit in seamlessly.