Can Avast help when I can't get into my control panel?

system · 2016-12-16T19:19:56.000Z

Our cable co. lost internet and since it came back online my computer says I am missing msi.dll and a lot of the .dll items plus I get specified module cannot be found. I can still get on the internet, I still have Avast, my photo editing program and a couple others. I know I have the 1 yr total support but I’m not sure on which computer. I have no quick connect on any of my computers and I was on the phone on hold for 20 minutes and gave up

Eddy · 2016-12-16T19:32:48.000Z

For a start run: sfc /scannow

system · 2016-12-16T19:57:10.000Z

It won’t let me in as administrator

Eddy · 2016-12-16T20:01:24.000Z

Did you enable the real admin account ?

system · 2016-12-16T20:09:28.000Z

I can’t C&P or use the snipping tool but it says Windows cannot find ‘C\Windows\System32\cmd.exe’ Make sure you have typed correctly and try again. I get this when I try to open any program or I can’t open a link in the control panel

system · 2016-12-16T20:11:48.000Z

I’m not sure what you mean by the real Admin account. I’m the only user of this computer. Everything I’ve learned about my computers I have done by trial and error. I think I’m too old for all this

system · 2016-12-16T20:16:41.000Z

I finally got into at least check run as administrator and I still got the same message-the program can’t be found

Eddy · 2016-12-16T20:20:18.000Z

Time to perform either a repair installation or a factory reset.

system · 2016-12-16T20:31:04.000Z

well, I have no idea how to do either of those

system · 2016-12-16T20:37:46.000Z

Well after googling how to do a factory reset, I need a password. My computer doesn’t have one

Eddy · 2016-12-16T20:40:29.000Z

There is no need for a password with a factory reset.
If it is a brand system lookup how to do it on the manufacturers website.
If it not a brand system, use the cd/dvd that came with it or follow the instructions from the reseller.

system · 2016-12-16T21:17:57.000Z

Well, thanks for the help so far. Dell says I need my password and even going in with F8 to repair the computer, I need a password. I could get it if I could open any links in the accessories or control panel. I can’t even open the link to do a backup or restore setting

Eddy · 2016-12-16T21:30:48.000Z

There is no password needed and there is even no need to boot Windows.
http://www.dell.com/support/contents/article/Product-Support/Self-support-Knowledgebase/software-and-downloads/dell-backup-solutions/Media-backup

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