Can I upgrade from Internet Security to Premier?

system · 2015-11-11T00:24:08.000Z

I have always had Premier, but for some reason, when I renewed, I ended up with just Internet Security. I have giving up on submitting another ticket as the first 2 were not answered. So, can I just upgrade or do I have to lost what I have already paid and pay again?

Eddy · 2015-11-11T00:57:13.000Z

What “premier version” you had are you talking about ?
What says or makes you believe you don’t have a premier version of AIS anymore ?
How/what did you renew ?

avast is trying to handle tickets within 10 business days (=2 weeks)
Each time (as has been explained a huge amount of times already) you submit a new ticket or change a existing one, you will be put back to the bottom of the stack since it is a FiFo system.

schmidthouse · 2015-11-11T01:53:41.000Z

Dottie3 post:1:

I have always had Premier, but for some reason, when I renewed, I ended up with just Internet Security. I have giving up on submitting another ticket as the first 2 were not answered. So, can I just upgrade or do I have to lost what I have already paid and pay again?

Yes the 3 Versions offered by Avast are: Avast Premier
Avast Internet Security
Avast Pro
And of course Avast Free.

Which/What feature do you want/ are you missing by having Avast Internet Security rather then Avast PREMIER?

https://www.avast.com/store

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