system
18
Questions:
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I’ve re-installed PC Tools as it is better than MS and others posted there is no issue with it
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Exactly as posted here and email directly from Avast
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Yes
Next, I’d like you to to an MBAM scan to make sure we are not missing something:
Check your computer for malware with Malwarebytes’ Anti-Malware (MBAM).
· Done.
· Done
· It won’t update - says there’s a firewall proxy error - there is no way to set these up in MBAM?
· Under Settings:
o Done
o Done
o Not visible
· Once the program has loaded, select “Perform FULL Scan”, then click Scan.
· The scan may take some time to finish, so please be patient.
· When the disinfection scan is complete, a log will appear in Notepad and you may be prompted to Restart. (See Extra Note).
· Click the “remove selected” button to quarantine anything found. You will find the infection details under the Quarantine tab.
· The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
· Copy & Paste the entire report in your next reply.