Questions:

  1. I’ve re-installed PC Tools as it is better than MS and others posted there is no issue with it

  2. Exactly as posted here and email directly from Avast

  3. Yes

Next, I’d like you to to an MBAM scan to make sure we are not missing something:
Check your computer for malware with Malwarebytes’ Anti-Malware (MBAM).
· Done.
· Done
· It won’t update - says there’s a firewall proxy error - there is no way to set these up in MBAM?
· Under Settings:
o Done
o Done
o Not visible
· Once the program has loaded, select “Perform FULL Scan”, then click Scan.
· The scan may take some time to finish, so please be patient.
· When the disinfection scan is complete, a log will appear in Notepad and you may be prompted to Restart. (See Extra Note).
· Click the “remove selected” button to quarantine anything found. You will find the infection details under the Quarantine tab.
· The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
· Copy & Paste the entire report in your next reply.