Here is additional information on how to invoke a memory dump file: http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71.

Please, zip and upload the C:\Windows\Memory.dmp file to this anonymous ftp server and name it uniquely giving us the name of the file in this thread: ftp.avast.com/incoming. Avast will analyze it and respond back to you in this thread.

If you are having difficulty with dump file:

  • Using Internet Explorer, Connect to the link and drag the file into the Right pane and drop it, that starts the upload, you don’t have read access to this folder, so you won’t be able to see it once uploaded.
    Or

  • Upload it using the Run command-line in Windows: Windows Key + R (to get the run box), copy and paste this:
    Code: explorer ftp://ftp.avast.com/incoming

    and drag the file into the window, from another explorer window.