Can not register Avast Free

Avast Free Antivirus / Premium Security
1

I’m getting caught into a loop I can not get out off. I’m being informed my license for Avast FREE has expired. I got this message a week ago. So I downloaded the latest version 19.8.2393 and installed it.

And registered it. Or at least I thought I did. As a few days later I got the message “Your Avast Free Antivirus license is no longer valid”.

I searched the web and foound this article that is supposed to resolve this issue https://support.avast.com/en-ca/article/Activate-Free-Antivirus

I followed it exactly as outlined.

And it did not resolve the issue. The issue continued.

Searched some more and found this about using the universal code https://www.avast.com/en-ca/registration-free-antivirus

Used the code and it did not resolve the issue.

This is very frustrating. And now I’m getting phone calls from family and friends to who I recommended the free version of AVAST.

How do I resolve this issue?

https://kenmo.zenfolio.com/img/s/v-10/p3763658494.jpg

https://kenmo.zenfolio.com/img/s/v-10/p3763658492-5.jpg

2

Is Anyone else having this issue?

3

I think that the Universal Code is related to old versions of avast that otherwise couldn’t register, if memory serves me well.
Also have you rebooted since trying to enter this universal license ?

Normally the user interface would change to facility the Activation of the free version license.
I don’t see it in your first image.

What happens if you right click on the Avast tray icon and click ‘Registration information’ it may have a route there to Activate there. I have a long time for mine to go yet so I can’t show exactly what you would see. There should be a down arrow to the rigt of the registration information, click that and see what it reveals.

4

Reported to Avast. Let’s see if that helps.

5

Thanks for the replies.

Yes, I did reboot. Matter of fact quite a few times today.

I did try to register via theAvast tray → “Register Information” and I get the message below…

https://kenmo.zenfolio.com/img/s/v-10/p3763858732.jpg

I tried several times after rebooting. I even shutdown the firewall on my router as well. Still no go. I’ve been using AVAST free for quite a few years and nothing like this before.

Cheers

Kenmo

6

Hi,
the message you received normally indicates that your Avast product is not able to communicate with our servers.
Could you first perform an uninstallation and reinstallation.
Do the following to uninstall AV: https://support.avast.com/en-ww/article/94/
Reinstall: https://support.avast.com/en-ww/article/Install-Free-Antivirus
Activate: https://support.avast.com/en-ww/article/Activate-Free-Antivirus

7

Ok… I did exactly as article in the links.

Downloaded “avastclear.exe” and ran it. The rebooted into SafeMode and ran the app and selected to uninstall Avast 64bit version (running Windows 10 Home 64 bit)

Rebooted and downloaded AvastFree from the link. I then registered via the Tray Icon.

It did NOT resolve my issue. I am having the same problem.

https://kenmo.zenfolio.com/img/s/v-10/p3764601680-5.jpg

8

I tried the Universal serial W11332244H9900A0420-8MRTR8W5 for Avast Free and it is not accepted.

What do I do NOW?

https://kenmo.zenfolio.com/img/s/v-10/p3763658494.jpg

9

That serial # wasn’t meant for general registration.
Did you follow the directions outlined?
Next step should have been Select Buy Now ,
etc.
Follow the directions outlined here.
https://support.avast.com/en-ww/article/Activate-Free-Antivirus

10

Yes I did. I tried those steps today. I also did this a few weeks ago when I first had this issue.

11

I gave it some time and decided to recheck. Avast is still reporting that it is no longer valid and requires reactivation.
Is there a resolution to this issue?

12

You’ll need to wait for a reply from Avast. That probably will not happen till Mon.

13

Working away in one of my 3D apps (Daz3D Studio) and up pops this message. How annoying. I’ve not gotten these popups during my registering issues.

https://kenmo.zenfolio.com/img/s/v-10/p3765826252.jpg

I went through the processes before and those recommended in this thread. But to no avail.

14

Also tried the two universal keys for Avast as outlined here :

https://www.getavast.net/downloads/free-license-key/5

Also turned off firewall on router and firewall on Windows 10. Did not resolve the issue

Looks like this has been a problem with the FREE edition for quite some time.

https://forum.avast.com/index.php?topic=217344.150

IF it’s FREE then why would it require registering?

Any assistance would be appreciated. However if none is available I’m going to remove Avast from my computer.
I’ve wasted enough time on this.

15

Registration has always been required. The universal keys are not for the current version.

16

So there are no universal key for the “current” version?

17

That’s correct.

18

Ok. Then WHY is there a “Subscriptions on this Computer” that informs me there are NONE on this computer?

I’ve gone through ALL the steps suggested and the ones posted in this thread by r@vast.

How do I resolve this issue? IMHO there seems to be a bug in the Avast FREE edition or a flaw in the registering process.

If this was any other piece of software then virus protection I would not be so antsy.

19

Then how do I register the product? That’s what I’ve been trying to do. I’ve followed all the instructions I could find and the replies in this thread?

I’m still getting popups that Avast has expired and I must re-activate.

How do I re-activate when there seems to be a bug in the Avast software or a flaw in the activation process?

I’ve disabled the firewall on my router and disabled the firewall on my computer BUT I still encounter the same problem.

20

How long has the license been expired ?

After a period of time ten or twelve days I believe it should extend it automatically. However given what has been going on and your user interface doesn’t appear to be correct (as outlined in my image in Reply #2).

Why it still isn’t working after a clean reinstall is somewhat strange. I have been using avast free for over 15 years when registration was (and now not supposedly) required and I haven’t experienced this issue.

Personally for something that supposedly doesn’t require registration, this whole function is a bit of a dog’s breakfast.

I have to wonder if it isn’t a means of promoting the paid version of avast in the hope a user will switch to the paid version. When users have problems with registration, I would think the last thing on their mind is getting the paid version of avast, perhaps more likely to switch AV completely.