Hello there, and thank you in advance for your help!
This little bugger is a pest, I’ve had it for quite some time now. I acquired avast about 2 months ago when this file took over my last anti-virus program, basically ate it up and spat it out.
Now, avast detects this file - however, I can’t remove it. No matter what option I choose (move to chest, delete, etc) it gives me a red X and says " Error: The process can not access the file because it is being used by another process (32).
I tried to do a few boot scans and I basically got the same result; it would detect the file but every time I selected an option, I just got ERROR.
A suggestion was made to me to try and do the boot scan in safe mode, which I did, and still got the same result as above.
Now, I can not restart my computer at all because if I do, the virus comes right back into full swing, where as right now, it’s not bothering me (as far as I can tell.) When the virus is a-rocking, I can not access anything that has to do with Google, and it is a general pain in the arse.
File name & path:
C:\WINDOWS\system32\c_7265234.nls
Again, your help is so much appreciated!
Also, I am not stupid, however - I don’t really speak ‘tech’ or ‘computer’ language, so if you could go semi-slow with me and speak to me as if I am a child (you know what I mean) I would appreciate that.