See emails below. Background: Purchased Avast anti-virus Pro. After paying, waited to recieve keycode or similar. Instead, they tried to give me a refund. The first email is in swedish, it just states that they issued a refund (that I never requested). Its still going, just recieved another reply stating the same thing. Anybody experienced this problem before, Avast trying to give you your money back instead of giving you the product you wanted? : ) I bought the product directly from the Avast software (the free anti-virus) so I dont think its a fraud.
"
haha i do NOT want the refund, i want the KEYCODE!
Rgs Carl
Date: Tue, 18 Feb 2014 10:48:46 -0600
From: avast@digitalriver.com
To: calle_sundberg@hotmail.com
Subject: RE: AVAST Software a.s. – Återbetalningsinformation (order nr 15595075028) (KMM53519409I11273L0KM)Dear Calle Sundberg,
Thank you for contacting the online store.
We are processing your refund for order: 15595075028. Please allow 5 - 7
days for the credit to be applied to your credit card. Due to billing
cycles, the refund may not appear on the same credit card statement as
the original charge.Sincerely,
Diane Kirstyn S.
online store
Customer Service
avast@digitalriver.com
Email ID: 27612658Original Message Follows: ------------------------
please, I DONT WANT THE REFUND, I WANT THE ACTUAL PRODUCT THAT I PAID
FOR! stop trying to give me my money back : ).Date: Mon, 17 Feb 2014 12:44:37 -0600
From: avast@digitalriver.com
To: calle_sundberg@hotmail.com
Subject: RE: AVAST Software a.s. – Återbetalningsinformation (order nr
15595075028) (KMM53507395I11273L0KM)Dear Calle Sundberg,
Tack för att du kontaktar AVAST Software a.s. Internetbutik.
We are processing your refund for order: 15595075028. Please allow 5 -
7
days for the credit to be applied to your credit card. Due to billing
cycles, the refund may not appear on the same credit card statement as
the original charge.Sincerely,
Diane Kirstyn S.
AVAST Software a.s. Internetbutik
Customer Service
avast@digitalriver.com
Email ID: 27612658Original Message Follows: ------------------------
HiLets do english then, though I hope you can read the original e-mail in
swedish sent from Avast to me : ). Anyways, I ordered and paid for
Avast
anti-virus. Some time afterwards I recieved an email from Avast, sayingthat they issued a refund on my request and required bankaccount
details
(not any details that can be used for fraud) to send the money back.
Now, I never really requested the refund and im still waiting to
recieve
a keycode (or something corresponding) so I can use the software.Regs Calle
Date: Sat, 15 Feb 2014 10:34:56 -0600
From: avast@digitalriver.com
To: calle_sundberg@hotmail.com
Subject: RE: AVAST Software a.s. – Återbetalningsinformation (order nr15595075028) (KMM53489147I11273L0KM)
Dear Carl Sundberg,
Thank you for contacting the online store.
We apologize for the inconvenience. Unfortunately, we are only able to
provide customer support in English, Dutch, French, German, Italian,
Portuguese, or Spanish.Please reply to this email with your request for assistance written in
one of these languages.
Sincerely,
Dionnie B.
online store
Customer Service
avast@digitalriver.com
Email ID: 27612658Original Message Follows: ------------------------
Väntar fortfarande på svar på varför ni har ordnat en retur???Date: Thu, 16 Jan 2014 07:36:17 -0800
From: avast@digitalriver.com
To: calle_sundberg@hotmail.com
Subject: AVAST Software a.s. – Återbetalningsinformation (order nr
15595075028)Hej carl sundberg!
Tack för din beställning från AVAST Software a.s… På din begäran har
vi ordnat en retur. Eftersom du betalade via WireTransfer behöver vi
viss ytterligare information för att kunna behandla din återbetalning.Information för begäran om återbetalning:
Orderdatum: den 16 november 2013
Referensnummer för retur: 480900109Om du har frågor om din order, besök: www.findmyorder.com
Obs: Detta e-postmeddelande skickas från en obevakad e-postlåda. Det
går inte att svara på detta meddelande.Med vänlig hälsning
AVAST Software a.s. Kundtjänst
www.findmyorder.com