Does this even work? When I click the Start Chat nothing happens, and I can’t find any other way to contact Avast.
First, I’m an Avast user and not an Avast Team member.
Some more details might help us to help you, what you have tried and how you ended getting to Chat ?
You could start here (don’t know if this is where you started).
** Refund request
NOTE you should first cancel any payment mandate (see below) that you may have set up, or this could be actioned, requiring another refund request.
- From Avast account - https://support.avast.com/article/24/#pc
** Cancelling automatic renewal of the Avast subscription
Hi David. I have today activated my free two-year software subscription under the Avast UK Settlement. I now no longer need my current Avast Premium 12 month subscription which renewed on 9/9/26 and would like a refund.
I tried to do this by logging into y account and following the links to get a refund. It gives me an order ID to copy, but when I then click on Request a Refund takes me to that Start Chat page, then nothing at all happens when I click on Start Chat.
Same issue. I had spoken to a Support Team member to initiate a refund when my card was charged automatically. The status shows refunded, but the amount never came. There is no way I can talk to a Support Team member now. It keeps looping at FAQ level.
Finally I dropped an email to the support. I got the following message -
The link here is the same support link, with no way to speak / check with anyone. Please help.
I have tried to draw some Avast Team attention to your problem.
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Hi David. Despite your efforts I still haven’t had contact from anyone at Avast. They haven’t replied to my emails and the chat option on their support website still is not working. Do you know if there’s a contact number in the UK for Avast customer support?
Thanks
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@user8367 Hi, I’m sorry you’re having trouble starting the chat. Could you please send us a screenshot showing what happens when you click the chat icon or the “Start Chat” button?
This will help us investigate the issue and assist you with your refund request.
@hs_avast Hi, we can confirm that the refund has been completed on our side. If the refund is not yet visible on your credit card statement, please contact your card provider or payment company and ask whether there may be a processing delay on their end.
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Hi @user8367
Thank you for the additional information. To help us reproduce the issue, could you please confirm the exact steps you follow before reaching the “Start Chat” screen?
For example:
- Sign in to your account in https://id.avast.com/
- Open Order History.
- Select the relevant order.
- Click Request refund.
- Select a refund reason.
- Click the chat icon next to the support phone number.
- Click Start Chat.
Please let us know whether these are the steps you followed, or describe any differences.
I followed steps 1 to 5, but then it takes me to this box and when I copy the order ID and click request a Refund it takes me to the Chat box, then nothings happens when I click on chat.
I’m less interested in sorting the chat function tho than sorting my refund request (I don’t need the renewed subscription because I have taken up the UK Settlement offer of two year free subscription). Can you not sort that directly?
I can only see a “need more help button” on support Quick Solutions page. Which on click, this is the UI I see. No access to Support except emails. And the emails only gives me auto reply.
Also, if refund was done, could someone share the details with which I could check with my bank.
Hi. Is there any update to this please?