can´t login into my.avast.com

user name and password is 100% correct! I try to login and nothing happens, but and after a some minutes it sais: Incorrect. The username or password you have entered is incorrect.
Firefox 10.0.2 and IE 9

Same here tonite and I am definitely typing in the correct information.

I would change my password if I could make out both captcha words.

The Account service is not working.
That in itself is not a big deal. However, as it is now essential to connect to an avast! Account in order to register avast! Free, it is a big deal!
Either Account connection has to be optional or this service has to be triple-redundant.

Works just fine this very moment.

Must have missed the moment ;D

Cannot connect either and having the exact error message. I know my login and it says temporarily unavailable. Is this serious?

working now for me but seems that it has been going down and up all weekend.

It still doesn’t work for me :-[

Not working here too, but i am sure its only a matter of time until that get fixed :smiley:

We are truly living in a way too hectic time :smiley:

now everything works fine!

I can log in again now, but none of the “devices” I have “connected” during the last three days are listed.

Are they showing in the Summary as being connected, see image ?
As this doesn’t happen automatically you have to link them via the avastUI.

I have been experiencing your situation! Do not worry and feel annoying! That may be because avast is coming to avast version 7. Wait for some days and see whether avast correct this error or not. I am sure everything will be ok!

Yes, they are shown as connected in the avast! UI. One of them (my own PC) I have disconnected and reconnected today to see if that made any difference.

…also, for some of the “devices” that are listed, the details are way out of date (see pic)

I just logged on to my.avast.com and mine are relatively up to date (given that I have the avastUI, Settings, Account update frequency set at 60 minuted, the default). So my XP system is a little overdue sync and my win7 netbook has just been brought out of hibernation and that has update almost immediately.

Yippee! One ‘new’ PC added to the list today… while the ones that were already there remain un-updated.

Vladimyr,

I believe the update frequency plays a role here. I have set aLL MY pc`S (LOCAL AND REMOTES) to update every 15 mins and I have found that they all update properly (although some with a little lag…)

Cheers,

I’d already dropped it down to 30 but on your advice, now it’s 15.

The 2 pics below were taken seconds apart and refer to the same machine.
Not much use as any sort of real-time monitor if it doesn’t update more frequently than this.

the one with 1407 may be a problem. I would suggest uninstalling and re installing 1426.