Cancel auto renewal

system · 2015-04-12T09:33:56.000Z

Thought I might post here as a last resort before seeking legal advice. I have been attempting for quite some time now to cancel the auto renew on Grime Fighter as I no longer use it or have Avast on my computer. I have tried everything suggested on the forums and still cannot cancel it. The main problem seems to be that the website doesn’t even recognise my password. I have tried the forgot password function on the website (didn’t even get an email with a new password in reply to that one) and then managed to change the password by signing in through facebook. So now I can use my new password to sign into the avast website, but not to cancel the auto renew. When I enter my email address and password into that particular page it tells my either my email is invalid (it isn’t) or my password is wrong (it isn’t). Any suggestions?

Asyn · 2015-04-12T09:38:12.000Z

Submit a ticket: https://support.avast.com/Tickets/Submit

system · 2015-04-12T10:35:24.000Z

Hey,

Thanks for the reply. I did submit a ticket (apologies should have said that earlier :P) Ticket ID: #XCC-555-18138

Davidek · 2015-04-14T08:52:59.000Z

Hello kylainnz,

I have forwarded your ticket to our Support team and asked them to take immediate action on this.

Best regards,

Davidek

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