Cancel avast

system · 2016-12-10T21:37:25.000Z

I´m from Brazil, so i´m sorry my raw english. There was an undue charge after the end of the period of use of the software, I did not authorize the renewal and I uninstalled the software of the notebook besides giving a conflict after the update of the windons that avast no longer recognized me as a user, so after failure to try Repair in which I registered the service with a MasterCard Credit Card the error canceled and uninstalled avast. I had registered a Visa Credit Card initially and now on 12/12/2016 again an undue charge only on the Visa Card through the order numbers 35961421200 and 35961421800. I don´t know how solve this or enter in contact with your representatives in Brazil. Please help.

Eddy · 2016-12-10T21:39:10.000Z

https://www.avast.com/faq.php?article=AVKB24

Lisandro · 2016-12-11T23:49:07.000Z

Para questões de vendas, renovação de licenças, devoluções de pagamentos, por favor, abra um tíquete: https://support.avast.com/support/tickets/new. Entenda que os usuários do fórum não têm como resolver estas questões. O sistema de tíquetes funciona atendendo os pedidos em ordem de chegada. Por favor, não abra um segundo tíquete, pois isto irá enviar a sua solicitação para o final da fila (FIFO).

For sales and related matters, licenses renew, please, open a ticket: https://support.avast.com/support/tickets/new. Please, understand that the forum users can’t address these issues. The ticket system works by entrance order. Please, do not open a second ticket, as it will put your issue to the end of the list (FIFO).

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