Cancel & refund - help!

system · 2017-09-20T21:09:29.000Z

I bought a new computer last February and the deal came with a security/virus protection package by others. In May my old Orange based E-mail became defunct and no longer exists. I’ve just found out that Avast have taken £59.99 out of my account presumably for a renewal. I don’t want this and I want a refund. I never received any notification because Avast would have sent it to the old address which doesn’t exist. I’ve tried to get into my Avast account but it is not recognised. I want help form a real live human being but they don’t seem to exist. Any ideas on what to do next?

Eddy · 2017-09-21T03:29:16.000Z

Please (re)search before posting.
As has been explaiened over 100 times, for Sale, Orders, Refund and other information you need to read :
https://www.avast.com/faq.php?article=AVKB24

system · 2017-10-04T15:40:02.000Z

Avast are charging me for something (cleanup, I think). I have no recollection of ordering this and do not want it, I cannot find out any more as I have no record of the order or notification.
I have tried the links in https://www.avast.com/faq.php?article=AVKB24 but just get ’ invalid information’ to whatever I put in.
I would also like help from a real live human being.

Eddy · 2017-10-04T15:54:36.000Z

Likely you took trial subscription and didn’t cancel led it (in time)
You need to contact avast or the payment processor.
We can’t help you.

system · 2017-10-05T07:49:20.000Z

Thanks but how do you contact Avast, I have no record of my order or receipt for the payment. so the boxes to contact them through just return “invalid information” or something similar.

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