Cancel subscription from two old hard drives

Avast Free Antivirus / Premium Security
1

Hi guys,

I’ve had a look for this topic but had no luck except very old information.

I have a multi device premium subscription but am pretty close to hitting the 10 device limit and need to register a new laptop. I have two hard drives I’ve pulled from an old laptop that is now fried, issue is I was unable to de-subscribe them before the laptop died.
I’ve logged into my avast account to see if there was an option to un-sub them from there, but it appears there is not? All the information I found was suggesting un-sub them before you change hard drives. I cant even tell how many devices I have registered on my account (I know roughly), but I have laptops, phones and desktops, so would be nice to know how many I have left to use.

How can I disassociate those two hard drives with that subscription so I can put it onto my new laptop?

Thanks for any advice you can offer.

2

Contact support: https://support.avast.com/contact

3

If the crash devices will not be used again:
https://forum.avast.com/index.php?topic=225826.msg1513627#msg1513627
According to avast, as long as you don’t exceed 10 devices at the same time, there shouldn’t be any problems…unless the policy has changed since last summer.

4

OK, thanks for your replies.

avast customer service was useless, they didn’t help whatsoever and gave a generic answer which didn’t answer my question.
Hopefully that advice is still valid thank you, Chris.

Avast staff, if you read this, I won’t be renewing with you guys, your customer service is horrid.

5

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