Confirmed 
there’s no need to beat around the bush and keep coming back to say the same thing.
It’s nice to say stop it, but the question is how to stop it when there’s no clear procedure,when there’s no email, no record of an order.
Then, I repeat, this request is not for me (I know how to make the same arrangements as bob) but for a lot of French users who don’t have the chance to speak English and come and ask their question here where there are more experts and where avast sometimes handles the requests directly here.
of course, I most often direct them to technical support (I know the link I gave in a toolbox in the French section 
), no need to remind them about it ten times on the subject.
It is also important to know that it is not always easy to contact support when you have a trial on an avast free version and that in addition - I repeat - people do not have an email return with an order number to indicate to support
What order # are you talking about? It isn’t a purchase but a trial.
You also don’t do a trial for the free version but only for a paid version so simply contact support.
The easiest thing is to stress to your French users to use the 30 day trial NOT the 60 day trial.
- I corrected mchain, that’s all.
- See Reply #16.
+1
-
my mind for the time I am on the forum , Evangelist N1 correct N2 , N2 corrects N3 and N3 correct N1 etc etc…
-
it’s not always possible and/or clear (at least with french support)
if (French) users don’t have an order number to inform (see my screenshot), they say that the request is not processed by avast.
nb: I can’t confirm it because I use a paid product and I can contact support but each tab of the support requires ID (“how to find” is useless without having a first order confirmation)
Why they don’t have an order number, I don’t know, but it comes back often enough on the French forum for me to try to see it more clearly here
Each time I tell them to check their email or try to contact support without entering order numbers but it is rare that they get an answer.Of course sometimes it’s their fault(ex they indicated a bad email )
Besides, this is also the case here sometimes and you evangelist, ask users for their ticket number to forward it to avast … and I can see it works.
However, there are no such people on the French forum to forward unanswered tickets to avast :-[
The easiest thing is to stress to your French users to use the 30 day trial NOT the 60 day trial.You know as well as I do, ordinary users come to the forum only when they have a problem, there is no point to stress them to use the 30-day trial instead of the 60-day trial because it is already too late when they come :-[
Chris,
You’re on your own. Anything suggest isn’t what you want to hear or, you already know the answer.
The customer is also told that using the 30 day trial will result in a purchase unless cancelled prior to the end of the trial.
They are also told how to cancel the trial. Following instructions, seems to be a problem for some people.
- Tell them to enter 00000000 and to explain it in their request.
- You can use the “Report to moderator” function (below a post).
Thank you, that’s what I wanted to hear ;D, at least solutions other than the ones I already know and that I no longer wanted to hear
I would suggest 1) to members who do not find how to stop the trial by the usual way when they won’t be customers yet but will be within the next 60 days
For those who will still have problems getting answers to their tickets (after some time waiting for avast processing), I would try solution 2) after they have mentioned their ticket number
@bob
Sorry, but I have more difficulty hearing basic information that doesn’t answer a specific question.
Especially coming from you, I thought you understood when I answered your PM on August 25th.
You’re welcome.
Finaly,the discussion wasn’t so useless, and a little less focused on my eggo
1 day later, 2 people here were not stressed by bob not to use the 60-day trial are in the same situation
https://forum.avast.com/index.php?topic=223046.0
I don’t think they want to hear anything other than the solution proposed by asyn to get them out of there.
happy to have participated indirectly in helping them
Hi I have a problem with avast for some time (10 days) I made my subscription for free for 60 days (avast premium security) and now I want to stop it and I can’t find the subscription at all on the site and I didn’t receive any e-mail from confirmation.
Canceling an Avast Subscription:
https://support.avast.com/en-us/article/Unsubscribe-FAQ/