HI there
I wish to cancel my free trial of antivirus I have already removed it from my PC. my subscription was to renew on 28 02 2020.
I have also sent in a request to cancel my subscription to Avast Cleanup premium and have had no confirmation email that this has been received my request number is #10161083.
Please action the above asap
kind regards
Pauline
Contact Sales: https://support.avast.com/contact
If you don’t have an order # use 00000000 then explain your problem.
Hi thanks for your response have had verification of free trial cancellation but nothing regards the cancellation and refund of the Avast Cleanup subscription
Did you send in a request for that cancellation and refund request?
yes i did
When was it sent in? and what was the wording of the reply you received?
I’ve sent a second request and am awaiting a reply
OK, that was most likely going to be my next suggestion. 
Thankyou
You’re welcome. Remember this is the weekend so don’t expect anything before Mon.