cannot connect to server?

Hi everybody ;D
First post so be gentle :wink:

I’m having some troubles updating lately.
Suddenly I had problems updating. A red warning panel kept popping up from the tray telling me Avast was unable to update. I cannot check the details any more since I’ve tried to solve the problem by reinstalling. I remember tho that the problems were due to the inability to download Certain files.

OK, since I’ve reinstalled Avast I’m not getting the warnings any more. Instead when starting up windows a window (Avast! Antivirus setup) pops up (auto-updates are on) which says “Downloading packages” and the message “downloading file: servers.def.vpu”. Once in a while this message will change in “cannot connect to server” (or something like that) for a few seconds.

Manual updates will yield the same result.

The strange thing is, Avast worked without a problem for a long time, including the updates. When the update problems started nothing had been changed.

Help would be very much appreciated!
Thanks
Flow

Welcome Flow :wink:
Are you using the last avast version? 4.7.871 ???

Basically, check:

  1. If the servers.def file is corrupt or 0KB (C:\Program Files\Alwil Software\Avast4\Setup\servers.def).
    You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the one in the avast setup folder.

  2. If your subscription allows the update right now (i.e., if it is not expired).

  3. If your firewall settings and allow avast.setup to connect.
    If you’re not sure, just turn off your firewall (to be sure the update failure is not due to it).
    Maybe you should ‘remove’ avast.setup entry, try to update, receiving a new alert from the firewall, allowing it and checking it to remember.

  4. Check your proxy settings into avast!:
    Left click the avast icon > Settings
    Update (Basic) > Details > Proxy
    Make sure your browser is not set to “Work Offline” (this option is generally in the File menu).
    If it doesn’t help, try switching the proxy settings from “Auto-detect” to “No proxy” (I’m assuming you’re not connecting to the Internet via proxy).

More? Post the results and let’s see…