Cannot connect to subscribed services

Avast Free Antivirus / Premium Security
1

I recently started using your product and have a few questions. I subscribe to several streaming video and audio sites. I cannot connect to the stream or audio feed without turning off enable web scanning in the Web Shield settings. How can I enable web scanning and get video and audio feeds? Also how can I turn off On-Access Scanner Messages?

Thank you for your help.

I am new here, hope I posted to the right forum.

Dell Dimension 8250
xp home sp2
Pentium 4 2.8GHz
128 MB ddr ram ati radion 9700 pro
1 gig rdr ram

2

Do you use a personal firewall? Which one?

L.

3

Hello Lukor,

Thank you for responding.

Yes I do have a firewall. It is Zone Alarm Pro. I checked the program control antivirus service and antivirus update, e-mail scanner service, service GUI component, and web scanner all have trusted and internet access. They do not have server access.

4

Are you sure that you’re using the last 4.6.635 avast version?
Details here: http://forum.avast.com/index.php?topic=12320.0

This was disabled by default, you have turned them on without knowing…
On the Advanced tab of the settings, disable the option ‘Show detailed information on action performed’.

5

Please try to consult the following FAQ: http://www.avast.com/eng/webshield_issues.html#idt_6871