Cannot Delete from the Chest

Avast Free Antivirus / Premium Security
1

Win 7 Pro x64. AIS 18.4.2338.

For the first time in many, many years, Avast reported an infection in a driver updater I was downloading.

It (correctly) moved it to the chest.

I trashed the remains of the installer and cleaned up Add/Remove programs then decided to delete the offender from the chest.

However, clicking “Delete” in the chest brings up a confirmation dialogue which when clicked does nothing: the offender is still in the chest (no error message).

“Restore”, likewise, does nothing.

Is this a known issue?

TIA

2

  1. There is no rush to delete files from the virus chest, a protected area. Leave them for a few weeks and have them scanned again (send for analysis) to ensure it isn’t an FP.

  2. Restore might not work for you if the original location isn’t present.

  3. I did some tests on all of the options:
    The Restore As didn’t work see image1 and 2.
    Restore worked image2 and image 3 showing the avast chest is clear.
    The file is back in my original location.

3

I copied it to another location and it was alerted on as I expected and I sent it to the chest, image1.

I then deleted it from the chest, image2 and 3, it is gone from the chest and the E:\Temp location.

So aside from the Restore As the other options are working as they should.

Try an avast repair.

4

Thanks for a prompt reply Dave.

There is no rush to delete files from the virus chest, a protected area

True, but as a programmer of VERY many years, I have developed “tidy” habits :wink:

Restore might not work for you if the original location isn't present

Hadn’t considerd that - reasonable point :slight_smile: I only tested it when Delete failed. But I do not get the “Restore As” option.

Just seen your subsequent post: thanks for taking the time to test. The results are (encouragingly) as expected (for the EICAR string). But…

Delete does not work for me (Win 7 Pro x64. AIS 18.4.2338).

5

Unfortunately as an avast user like yourself, there only so many things that I can test. It was on my winXP Pro SP3 desktop. I do have a win7 Home 32bit OS on my tiny acer netbook, but I don’t have the latest version of avast installed on that (too big and over powering).

Did you try the avast repair option ?

6

Thanks for staying with this, Dave :slight_smile:

I have tried repair + clean install (a la Bob3160) twice - no dice :frowning:

I have been using Avast since it first came to the market, but there do seem to bee quite a lot of “issues” lately…

7

No problem, niggley issues like this are a pain. I have been using avast for over 14 years and I haven’t experienced anything serious at all on my win10, win7 and this XP Pro SP3 system.

The biggest issue is that there doesn’t seem to be any consistency, working for some but not for others, harder to detect a common issue to get a fix.

I will try to report this and see if it gets any attention.

8

I’ve also reported this on the Developers channel. Let’s hope the reports make a difference. :slight_smile:

9

@DavidR, @bob3160

thanks for the assistance in forwarding the issue - much appreciated.

10

You’re welcome, hopefully it will lead to a resolution.