Cannot download anything on google chrome

system · 2017-07-18T07:46:35.000Z

@davidr, i restarted the computer as required but the restart is again still required, and i thought of switching it off and turning it back on, but the button doesn’t move. Is that normal?

system · 2017-07-18T07:53:38.000Z

Did restart again, but the restart is still apparently required, and i cannot move the passive mode button back. Normal?

DavidR · 2017-07-18T09:17:42.000Z

I’m at a loss as to what else to suggest, given that avast is in Passive mode, I don’t know if the changes occur when you reboot or whether Avira is getting in the way of any changes after the reboot.

Asyn · 2017-07-18T09:27:12.000Z

Quite simple, only run one AV…!! That’s it.
https://www.avast.com/faq.php?article=AVKB11#artTitle

system · 2017-07-18T09:44:00.000Z

I did notice when i first tried turning it on, a notification pop up appeared on lower right of the screen, it was a progress bar saying avast is turning off active protection. The progress bar did not move for about 4 or 5 mins so i opted to close it instead thinking it’d run quietly in the background. I might probably need to uninstall avast and install again. I did switch off real time and internet protection on Avira on my third try, but when the computer finishes restarting it is on again. So it’s off during one session and On on the next restart.

system · 2017-07-19T12:40:26.000Z

Just checked and the “restart required” is not showing anymore, and i can move the passive mode button back. I still can’t download anything off the internet on chrome.

Eddy · 2017-07-19T12:43:01.000Z

Remove both avira and avast completely and install only one of them.
Let’s see if that solves the problem.

system · 2017-07-19T12:48:50.000Z

I’d like to hear from sassdrake, if the alternative process is still going to be continued or uninstall one of them.

Pondus · 2017-07-19T12:52:54.000Z

Instead of running two AV, why not use a online scanner as second opinion when you want to, then you avoid conflict

F-Secure / Kaspersky / ESET / TrendMicro / Panda have online scanners

system · 2017-07-19T13:18:15.000Z

I might do that. Sassdrake is quiet.

Pondus · 2017-07-19T13:46:10.000Z

augustus post:20:

I might do that. Sassdrake is quiet.

He is volunteer and has a life outside of this forum, work / family / freetime / another time zone …

He will be back

SassDrake · 2017-07-19T14:56:38.000Z

augustus post:18:

I’d like to hear from sassdrake, if the alternative process is still going to be continued or uninstall one of them.

I’ve told you (and Eddy) already to uninstall Avast or Avira and see wheter it solves problem.

system · 2017-07-19T16:07:44.000Z

Ok

system · 2017-07-19T19:19:50.000Z

Tried uninstalling from the control panel method, didn’t work. Downloaded aswclear, booted safe mode and tried again, stuck at the same path as before at "Launching executable file: C:\Program Files\AVAST Software\Avast\wsc_proxy.exe /svc /unregister /firewall. Which has been more than 30 mins

Eddy · 2017-07-19T19:20:39.000Z

Remove avast manually.

system · 2017-07-19T19:32:51.000Z

A few files were left which couldn’t be deleted saying it’s open somewhere…Restarted again and only a file is still left which is cannot be deleted.

SassDrake · 2017-07-19T19:34:50.000Z

Please post FRST logs again. Do you still have problems with downloads?

system · 2017-07-19T19:39:40.000Z

Problem still persists.

system · 2017-07-19T19:44:16.000Z

.

SassDrake · 2017-07-19T20:09:11.000Z

Open Notepad (click Start button → type notepad.exe → press Enter)
Copy text from code block below and paste it into Notepad

HKLM\...\Run: [AvastUI.exe] => "C:\Program Files\AVAST Software\Avast\AvLaunch.exe" /gui
Task: {05224B8D-DF53-4031-BB36-1D242F7717C5} - System32\Tasks\AVAST Software\Avast settings backup => C:\Program Files\Common Files\AV\avast! Antivirus\backup.exe [2017-04-16] (AVAST Software)
Task: {6E635054-6301-4B59-8294-7C3C7165BD1B} - System32\Tasks\Avast Emergency Update => C:\Program Files\AVAST Software\Avast\AvEmUpdate.exe
Task: {C45742DF-4AE2-481E-8F88-69E184B773A0} - System32\Tasks\SafeZone scheduled Autoupdate 1468215021 => C:\Program Files\AVAST Software\SZBrowser\launcher.exe
C:\Program Files\AVAST Software
C:\WINDOWS\system32\aswBoot.exe

Go to File → Save As and save it as fixlist.txt on Desktop
Open again FRST and click on button Fix
Wait until FRST finishes
fixlog.txt should be genereted and opened. Attach it your post and wait further instructions.

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