Cannot install Avast 17 in XP Mode - but 12 works so 17 is bad

Avast Free Antivirus / Premium Security
1

For some weird reason, in XP Mode (on Win 7 Pro), I cannot install Avast Free new version 17. The Avast on-line download program cannot connect to Avast’s servers. However, in XP Mode, I can connect to the outside world with everything else, including browsers in XP Mode and other updates.

I’ve tried a lot of different stuff, including adding the Avast on-line download exe file to the Windows Firewall in XP Mode. No luck.

Here’s the resulting Avast log - in the bottom half, you’ll see lots of “Next Tries”. What is blocking the connection between my XP Mode and the Avast servers???

2017-03-15 21:56:20Infoinstcont[3792,3796]–
2017-03-15 21:56:20Infoinstcont[3792,3796]2017/03/15 21:56:20 START: Avast installer/updater
2017-03-15 21:56:21Infoinstup[3792,3796]Command: ‘“C:\DOCUME~1\XPMUser\LOCALS~1\Temp_av_iup.tm~a03620\instup.exe” /cookie:mmm_ava_ppc_999_a1c_m /edition:1 /ga_clientid:8c2de1e5-068d-4eb6-9204-7ff6270bae3f /guid:e1c50033-7e25-496a-8f93-7a932ff02c0e /prod:ais /sfx:lite /sfxstorage:C:\DOCUME~1\XPMUser\LOCALS~1\Temp_av_iup.tm~a03620’
2017-03-15 21:56:21Infoinstup[3792,3796]CPU: Intel(R) Core™ i5-3470 CPU @ 3.20GHz,1
2017-03-15 21:56:21Infoinstup[3792,3796]OS: Windows XP SP3 x86
2017-03-15 21:56:21Infoinstup[3792,3796]Memory: 11% load. Phys:3032032/3419632K free, Page:3786784/4040452K free, Virt:2037216/2097024K free
2017-03-15 21:56:21Infoinstup[3792,3796]DISKs: C:\ - 113GB free / 126GB total
2017-03-15 21:56:21Infoinstup[3792,3796]Running module version: instup.exe - ‘17.2.3419.0’
2017-03-15 21:56:21Infoinstup[3792,3796]Running module version: Instup.dll - ‘17.2.3419.0’
2017-03-15 21:56:21Infoinstupmutex[3792,3796]The ownership of the fallback mutex has been successfully taken.
2017-03-15 21:56:22Infoguiwizard[3792,3796]Running module version: HTMLayout.dll - ‘3.3.2.1’
2017-03-15 21:56:22Infoguiwizard[3792,3796]Loaded module version: C:\DOCUME~1\XPMUser\LOCALS~1\Temp_av_iup.tm~a03620\HTMLayout.dll - ‘3.3.2.1’
2017-03-15 21:56:22Infoguiwizard[3792,3796]Setup gui was successfully started.
2017-03-15 21:56:22Infoinstupcore[3792,3796]Sfx setup update has started.
2017-03-15 21:56:22Infoservers[3792,3796]Server definition(s) loaded for ‘C:\DOCUME~1\XPMUser\LOCALS~1\Temp_av_iup.tm~a03620\servers.def’: 29 (maintenance:0)
2017-03-15 21:56:22Infoservers[3792,3796]ChooseServer: selected server ‘Download v6834318 AVAST9 Server’ with current url ‘http://v6834318.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-15 21:56:37Errordldwrap[3792,3796]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v6834318.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 1
2017-03-15 21:56:37Infoservers[3792,3796]ChooseServer: selected server ‘Download h0637628 AVAST9 Server’ with current url ‘http://h0637628.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-15 21:56:54Errordldwrap[3792,3796]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://h0637628.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 2
2017-03-15 21:56:54Infoservers[3792,3796]ChooseServer: selected server ‘Download p3713387 AVAST9 Server’ with current url ‘http://p3713387.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-15 21:57:11Errordldwrap[3792,3796]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://p3713387.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 3
2017-03-15 21:57:11Infoservers[3792,3796]ChooseServer: selected server ‘Download g0511470 AVAST9 Server’ with current url ‘http://g0511470.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-15 21:57:28Errordldwrap[3792,3796]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://g0511470.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 4
2017-03-15 21:57:28Infoservers[3792,3796]ChooseServer: selected server ‘Download f5136535 AVAST9 Server’ with current url ‘http://f5136535.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-15 21:57:45Errordldwrap[3792,3796]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f5136535.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 5
2017-03-15 21:57:45Infoservers[3792,3796]ChooseServer: selected server ‘Download g0511470 AVAST9 Server’ with current url ‘http://g0511470.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-15 21:58:02Errordldwrap[3792,3796]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://g0511470.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 6
2017-03-15 21:58:02Infoservers[3792,3796]ChooseServer: selected server ‘Download t5730298 AVAST9 Server’ with current url ‘http://t5730298.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-15 21:58:19Errordldwrap[3792,3796]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://t5730298.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 7
2017-03-15 21:58:19Infoservers[3792,3796]ChooseServer: selected server ‘Download d0211227 AVAST9 Server’ with current url ‘http://d0211227.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-15 21:58:36Errordldwrap[3792,3796]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://d0211227.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 8
2017-03-15 21:58:36Infoservers[3792,3796]ChooseServer: selected server ‘Download v6834318 AVAST9 Server’ with current url ‘http://v6834318.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-15 21:58:53Errordldwrap[3792,3796]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v6834318.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 9
2017-03-15 21:58:53Infoservers[3792,3796]ChooseServer: selected server ‘Download f6761140 AVAST9 Server’ with current url ‘http://f6761140.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-15 21:59:10Errordldwrap[3792,3796]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f6761140.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 10
2017-03-15 21:59:10Infoservers[3792,3796]ChooseServer: selected server ‘Download s7284151 AVAST9 Server’ with current url ‘http://s7284151.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-15 21:59:12Infoservers[3792,3796]ChooseServer: selected server ‘Download x6055396 AVAST9 Server’ with current url ‘http://x6055396.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-15 21:59:27Errordldwrap[3792,3796]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://x6055396.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 1
2017-03-15 21:59:27Infoservers[3792,3796]ChooseServer: selected server ‘Download s7284151 AVAST9 Server’ with current url ‘http://s7284151.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-15 21:59:44Errordldwrap[3792,3796]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://s7284151.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 2
2017-03-15 21:59:44Infoservers[3792,3796]ChooseServer: selected server ‘Download x6055396 AVAST9 Server’ with current url ‘http://x6055396.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-15 22:00:01Errordldwrap[3792,3796]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://x6055396.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 3
2017-03-15 22:00:01Infoservers[3792,3796]ChooseServer: selected server ‘Download t5730298 AVAST9 Server’ with current url ‘http://t5730298.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-15 22:00:18Errordldwrap[3792,3796]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://t5730298.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 4
2017-03-15 22:00:18Infoservers[3792,3796]ChooseServer: selected server ‘Download f7031642 AVAST9 Server’ with current url ‘http://f7031642.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-15 22:00:35Errordldwrap[3792,3796]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f7031642.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 5
2017-03-15 22:00:35Infoservers[3792,3796]ChooseServer: selected server ‘Download h1874089 AVAST9 Server’ with current url ‘http://h1874089.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-15 22:00:52Errordldwrap[3792,3796]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://h1874089.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 6
2017-03-15 22:00:52Infoservers[3792,3796]ChooseServer: selected server ‘Download g0511470 AVAST9 Server’ with current url ‘http://g0511470.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-15 22:01:09Errordldwrap[3792,3796]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://g0511470.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 7
2017-03-15 22:01:09Infoservers[3792,3796]ChooseServer: selected server ‘Download l5978727 AVAST9 Server’ with current url ‘http://l5978727.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-15 22:01:26Errordldwrap[3792,3796]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://l5978727.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 8
2017-03-15 22:01:26Infoservers[3792,3796]ChooseServer: selected server ‘Download z2217299 AVAST9 Server’ with current url ‘http://z2217299.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-15 22:01:43Errordldwrap[3792,3796]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z2217299.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 9
2017-03-15 22:01:43Infoservers[3792,3796]ChooseServer: selected server ‘Download v4618535 AVAST9 Server’ with current url ‘http://v4618535.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-15 22:02:00Errordldwrap[3792,3796]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v4618535.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 10
2017-03-15 22:02:00Infoservers[3792,3796]ChooseServer: selected server ‘Download f5136535 AVAST9 Server’ with current url ‘http://f5136535.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-15 22:02:02Errorpkgengine[3792,3796]LoadLatestProdAndParts: download product file ‘prod-pgm.vpx’ has failed. Status: 41227 (0x0000A10B) [Downloader system error]

2

Not that I have any experience of setting up a VM and installing or installing XP in it and then installing avast in that OS.

But, I would have thought that it would be wise to download the full off-line installer and not the on-line stub-installer that has to pull down the relevant components from the internet.

3

DavidR - I tried that too, but then the 2-27-17 offline install could NOT connect to the Avast servers to do updates. It would just get stuck.

I completely UNinstalled that one using Avast Clear in Safe Mode in XP Mode. Then tried the online installer again. No luck.

And I can see I’m not the only one. See https://forum.avast.com/index.php?topic=197947.0 This is a real, new problem.

4

What is your firewall ?
Also have you given permissions to the avast executables, avastui.exe, instup.exe, ashUpd.exe and avastsvc.exe if your firewall has outbound checking.

Presumably you had this up and running before ?

5

Its almost certainly due to the well known AVAST virtualization conflict.

Turn off AVAST virtualization and it should be possible to install it.

I’d ask why you want to install AVAST twice, assuming you’re using it on the host machine. You should be avoiding using XP online except for anything other than the essentials ie. updating the software you have installed which needs to use used with XP.

I’d suggest you use something lighter and less intrusive and you’ll find that with even ‘just’ 1GB of assigned XP VM RAM its plenty fast enough for most purposes.

6

David R - In XP Mode, I added numerous Avast exe’s to the Windows XP Firewall - did not help at all.

In the “host” Win 7 Pro 64-bit firewall, I was lost - it is controlled quite differently, and I did not see any way to do anything similar. However, I saw that Microsoft Windows Virtual PC already has permissions to connect to the internet.

Reminder that, in XP Mode, my other programs can connect to the outer web without a problem - browsers, Malwarebytes update, Windows updates, etc. There is no firewall issue, and they are NOT specifically permitted in either forewall.

So I don’t think the firewalls are at fault. See also the other thread to which I give a link above.

Cluster-Lizard - In BOTH the Win 7 Pro “host” and in the XP Mode, I UNchecked Enable Hardware Assisted Virtualization. In fact, I did that FIRST. No help. (By the way, you can’t even start XP Mode until you UNcheck Enable Hardware Assisted Virtualization in the Win 7 Pro host.)

David R and Cluster - your suggestions certainly make sense, but I already did both. They are not the cause of the problem. Something else is interfering.

7

I’m sorry the suggestions haven’t worked or you had already applied them. I’m at a loss as to what else to suggest given I’m a novice in the land of setting up a VM OS and how it might interact (or not) with avast and the Host.

8

I am using exactly the same Windows OS (Win7 Pro 64Bit) with XP Mode and I assumed at the time I set it up about 6 months ago now all the trouble I had with trying to install AVAST in XP Mode was entirely due to the virtualization issue. But there is a possiblity it was the VM software too because I initially tried using MS Virtual PC then Oracle.

I couldn’t get them to work so I used a restore point and then tried Virtual Machine. It was then at some point during this process I learned about the virtualization problem. I disabled it in AVAST and made sure my BIOS Intel Assisted Virtualization was enabled (it was by default).

After all that the VM started working and as I now ‘knew’ the problems were being caused by the use of AVAST virtualization I thought it prudent not even to risk messing up the VM by trying to install it under XP Mode.

As I understand in AVAST installs with the virtualization feature on by default. Isn’t this still the problem here?

You’ve turned it off on the host machine but the XP Mode AVAST install is a separate system. Its a chicken and egg thing, you can’t turn it off in the virtualized XP Mode because you need to install it first to be able to do that. Unless there is an AVAST install menu option to turn it off (is there?) it won’t install because of the virtualization conflict.

9

C-L – Thanks again for your thoughts.

In my struggles the last few days, I did install Avast Free 17 in my XP Mode by getting the full, off-line install program (250MB ±) into my XP Mode Downloads folder. After it started running, I turned OFF its Enable hardware-assisted virtualization (EHAV) in Troubleshooting. However, it would still NOT connect to Avast’s servers to do any updating of the definitions - it stuck at Feb 27, 2017.

The lack of connection to Avast’s servers is the same as when I try to re-install Avast Free 17 using the on-line installation stub (600 KB ? - don’t remember).

There’s something about being in XP Mode that the new Avast Free 17 and the Avast servers don’t like. It’s very weird.

Again, at least one other user is having this problem - see https://forum.avast.com/index.php?topic=197947.0 . And my other programs in XP Mode connect to the internet, update and do everything else without complaining. For example, my Malwarebytes Free in XP Mode updates itself without a problem. And yesterday I got more updates to XP itself. (I’m using the POS hack to continue to get updates for XP.)

So, anyway, EHAV in Troubleshooting isn’t the problem.

10

I don’t know why you would need to run avast in XP Mode in a VM of XP, essentially it shouldn’t be any different from running 1.7.2.2288 in XP normally.

This system is XP Pro SP3 and the latest avast free version and I haven’t had to set avast to run in XP mode as it is on an XP System.

I don’t see why that would be any different when running it on a VM, it isn’t like you are running it in the win7 host, you are running it under XP, but in a VM environment. I actually have a program that I need to run in compatibility mode (for win 98).

Unless this is confusion and you actually you are running avast in an XP VM, you aren’t actually setting the avast program to run in XP (compatibility) mode.

11

David R - You are missing the point. Please re-read my posts here.

XP Mode in Windows Virtual PC on a Win 7 Pro host is a real, functioning computer. It connects to the world, and it can run programs that also connect to the world. Now, when I start it up, it warns me with a red shield and a balloon that I don’t have any AV installed.

Avast AV Free version 17 does not install in XP Mode. That’s an Avast problem. See the other thread here (by nedo ?) for proof that I’m not the only one with this issue. Avast AV Free version 12 had been running in XP Mode just fine. Version 17 is wrong somehow.

By the way, I have a completely different XP computer, in which Avast AV Free version 17 is running well. Avast’s servers don’t like XP Mode.

12

I honestly don’t know what ‘you’ mean by XP Mode.

For me there is XP Compatibility Mode, to run an old program that couldn’t run on the installed OS, such as that in my attached image running a program in win98 compatibility mode on my XP OS.

This completely different to running a Virtual Machine that has XP installed on it with a different Host OS.

13

I ask myself why to connect XP Mode to the internet.

My main computer is a Win7 system; for some old applications I need XP and run XP under VMware. But I never go online with that. I don’t need malware shields there because all files accessible in XP come from Win7 which is shielded.

14

stibi - on those rare occasions I want to run XP Mode, I want it to be able to access the internet like any other computer. And it is NOT “shielded” by the AV on its Win 7 Pro host.

Avast AV Free 12 worked just fine in XP Mode. Avast AV Free 17 does not work in XP Mode. That’s called a “flaw”; it’s not a “feature”.

David R - This thread has nothing to do with Compatibility Mode. Let’s stay on topic, please.

15

I simply don’t know what you mean by XP Mode as I mentioned in my last post.

Having been an XP Pro user for many years, isn’t something that I recognise at all.

16

You jest? If not shame on you! :slight_smile:

Google for heaven’s sake.

https://www.microsoft.com/en-us/download/details.aspx?id=8002

XP Mode is a free from MS optional download (<500MB) allowed with certain versions of Win7 like Pro to install a near enough full WinXP 32Bit OS on a virtual machine. You have the choice of what virtual machine software to use.

As an effectively separate OS it should have separate anti-virus/anti-malware protection particularly if used online.

IMHO installing AVAST or any other full AV suite is overkill and will just slow down the VM. As long as you’re not using it for casual browsing and risky downloading a lighter weight alternative which doesn’t have any issues when running on a VM installed Windows OS should be OK. At least that is the information I gleaned from my researches before installing it.

The VM is just a program which runs on the host machine so AVAST will include it and any shared drives/volumes during a Full System Scan. As long as you do that regularly I would have thought that made it a pretty safe set up. Isn’t scanning from outside an OS, usually via disc or USB, one of the primary techniques used for finding and dealing with malware anyway?

17

Thanks to Mr. Bone in another thread - I have successfully downloaded and installed Avast AV Free 12 in my XP Mode, was able to update definitions ONLY, and it’s now running a boot-time scan.

Proof positive that Avast 17 is faulty.

Many thanks to all for suggestions !!! Avast 17 still needs to be fixed.

18

@ Cluster-Lizard2014
Never ever heard of it; you would have had to have had some need of it before you ever went looking for it, but then if don’t even know you need it you are hardly going to know of it.

A bit like the chicken and the egg which came first, the knowledge or the need.

I have had XP Pro for many, many years a legit retail license and disk so I have never needed it even if I knew about it.

19

David R - One of the reasons I use XP Mode is to test the ongoing updates of XP using the POS hack before I inflict those updates on my real XP machine.

Anyway, XP Mode was a hugely promoted feature of Win 7 when 7 first came out. And it’s my personal introduction to virtual computing.

You should try it - it’s fun. (But first you have to turn off Enable hardware-assisted virtualization in Avast - Troubleshooting.)

20

Glad to read the glnz problem has been resolved.

It would help if there was a link to the thread with the solution mentioned.

XP Mode: There is hardware and software that even with Win7’s good backwards compatibility that will only run under XP and XP Mode on a VM is the easiest way of doing this.

Having said that I’ve still found stuff, mostly games, that despite being made for use with XP for some reason don’t like XP Mode and need to be run on a full XP installation. I’ve even found others for earlier Windows OS like Win98 that won’t work using XP Mode even using Win98 the compatibility option but will run pretty well using Win7 Pro 64Bit with nothing more than the resolution fixed to 640x480.

In short XP Mode gives you more options but it certainly is not a guaranteed solution for all legacy hardware/software. Of course like anything else it pointless installing unless you do have a specific need for it.