cannot install avast

sorry i cant remember what the error box said. i cant get onto start/desktop or anything at the moment. but included the recommended attachments below. all i can remember is it saying “(error code 0x3)”

Hi, whilst I read the logs you need to uninstall Bitdefender http://www.bitdefender.com/site/view/uninstall_consumer_paid.html :slight_smile:

Once BD has gone then do the following

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: HKLM\...\Run: [Symantec PIF AlertEng] => "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\Al (the data entry has 11 more characters). HKU\S-1-5-21-1936198167-1627433958-2777969190-1000\...\MountPoints2: {021bd046-2f02-11de-812a-001e8cc5db26} - G:\windows\usbv.exe HKU\S-1-5-21-1936198167-1627433958-2777969190-1000\...\MountPoints2: {1f1baba0-292a-11df-8e54-001e8cc5db26} - I:\MobileLaunch.exe HKU\S-1-5-21-1936198167-1627433958-2777969190-1000\...\MountPoints2: {1f1baba4-292a-11df-8e54-001e8cc5db26} - H:\selma\\bajrami.exe HKU\S-1-5-21-1936198167-1627433958-2777969190-1000\...\MountPoints2: {2e069ed6-0630-11dd-90d9-001e8c28e74a} - G:\pupica\\makaroni.exe HKU\S-1-5-21-1936198167-1627433958-2777969190-1000\...\MountPoints2: {53bef5ec-f78e-11de-a666-001e8cc5db26} - G:\DPFMate.exe HKU\S-1-5-21-1936198167-1627433958-2777969190-1000\...\MountPoints2: {53bef748-f78e-11de-a666-001e8cc5db26} - G:\DPFMate.exe HKU\S-1-5-21-1936198167-1627433958-2777969190-1000\...\MountPoints2: {98ed649f-2cd3-11df-a498-cf288c5ea06c} - G:\3o0fp.exe HKU\S-1-5-21-1936198167-1627433958-2777969190-1000\...\MountPoints2: {a6229099-aab6-11df-812d-001e8cc5db26} - "G:\WD SmartWare.exe" autoplay=true HKU\S-1-5-21-1936198167-1627433958-2777969190-1000\...\MountPoints2: {cad07e80-2a18-11dd-952d-001e8c28e74a} - F:\Setup.exe ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => ashShell.dll No File HKLM\...\Run: [AvastUI.exe] => "AvastUI.exe" /nogui Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\Adobe Reader Speed Launch.lnk [2016-03-11] ShortcutTarget: Adobe Reader Speed Launch.lnk -> C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe (No File) Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\Adobe Reader Synchronizer.lnk [2016-03-11] ShortcutTarget: Adobe Reader Synchronizer.lnk -> C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe (No File) Toolbar: HKU\S-1-5-21-1936198167-1627433958-2777969190-1000 -> No Name - {D4027C7F-154A-4066-A1AD-4243D8127440} - No File FF HKLM\...\Firefox\Extensions: [wrc@avast.com] - WebRep\FF FF Extension: Avast Online Security - WebRep\FF [2016-03-13] CHR HomePage: Default -> hxxp://www.istartpageing.com/?type=hp&ts=1457681101&z=c40a54d94facab7b434e72dgczaw8maq4bdg7g5e7q&from=cmi&uid=ST9200827AS_5RG0F5Y1XXXX5RG0F5Y1 CHR Plugin: (Native Client) - C:\Program Files\Google\Chrome\Application\49.0.2623.87\ppGoogleNaClPluginChrome.dll => No File CHR Plugin: (Chrome PDF Viewer) - C:\Program Files\Google\Chrome\Application\49.0.2623.87\pdf.dll => No File CHR Plugin: (Shockwave Flash) - C:\Program Files\Google\Chrome\Application\49.0.2623.87\gcswf32.dll => No File CHR Plugin: (Shockwave Flash) - C:\Windows\system32\Macromed\Flash\NPSWF32.dll => No File CHR Plugin: (Adobe Acrobat) - C:\Program Files\Adobe\Reader 9.0\Reader\Browser\nppdf32.dll (Adobe Systems Inc.) CHR Plugin: (Microsoft® Windows Media Player Firefox Plugin) - C:\Program Files\Mozilla Firefox\plugins\np-mswmp.dll => No File R2 gzserv; C:\Program Files\Bitdefender\Antivirus Free Edition\gzserv.exe [67592 2016-03-14] (Bitdefender) S2 avast! Antivirus; "AvastSvc.exe" [X] R0 avc3; C:\Windows\System32\DRIVERS\avc3.sys [633344 2013-04-17] (BitDefender) R3 avckf; C:\Windows\System32\DRIVERS\avckf.sys [486536 2013-04-17] (BitDefender) R1 bdftdif; C:\Program Files\Bitdefender\Antivirus Free Edition\bdftdif.sys [148600 2013-04-17] (Bitdefender SRL) R1 bdselfpr; C:\Program Files\Bitdefender\Antivirus Free Edition\bdselfpr.sys [135472 2013-07-16] (BitDefender LLC) S3 eapihdrv; C:\Users\Erinne\AppData\Local\Temp\ehdrv.sys [135760 2016-03-13] (ESET) R1 gzflt; C:\Windows\System32\DRIVERS\gzflt.sys [164952 2013-04-22] (BitDefender LLC) 2016-03-13 23:43 - 2013-04-17 14:59 - 00633344 _____ (BitDefender) C:\Windows\system32\Drivers\avc3.sys 2016-03-13 23:43 - 2013-04-17 14:59 - 00486536 _____ (BitDefender) C:\Windows\system32\Drivers\avckf.sys 2016-03-13 23:43 - 2012-11-02 14:17 - 00242504 _____ (BitDefender) C:\Windows\system32\Drivers\avchv.sys 2016-03-13 23:37 - 2013-05-28 12:11 - 00355744 _____ (BitDefender S.R.L.) C:\Windows\system32\Drivers\trufos.sys 2016-03-13 23:37 - 2013-04-22 13:20 - 00164952 _____ (BitDefender LLC) C:\Windows\system32\Drivers\gzflt.sys 2016-03-13 17:41 - 2016-03-13 17:41 - 05066104 _____ (AVAST Software) C:\Users\Public\Desktop\avast_free_antivirus_setup_online_cnet2.exe 2016-03-13 17:41 - 2016-03-13 17:41 - 05066104 _____ (AVAST Software) C:\Users\Erinne\Downloads\avast_free_antivirus_setup_online_cnet2.exe 2016-03-11 23:48 - 2016-03-11 23:48 - 00000000 ____D C:\Program Files\ESET 2016-03-11 23:42 - 2016-03-11 23:42 - 02870984 _____ (ESET) C:\Users\Erinne\Downloads\esetsmartinstaller_enu.exe 2016-03-11 18:25 - 2016-03-11 18:25 - 00000074 _____ C:\ProgramData\{262E20B8-6E20-4CEF-B1FD-D022AB1085F5}.dat 2016-03-11 17:59 - 2016-03-11 17:59 - 00000000 ____D C:\ProgramData\boost_interprocess C:\Program Files\Bitdefender Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f RemoveProxy: EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

[]Run the uninstall tool and accept the reboot to safe mode
[
]Once complete reboot your system
[*]Reinstall Avast