Cannot Intstall Home Version in Windows 2000 Pro SP4

Avast Free Antivirus / Premium Security
1

I have been unsuccessful in installing AVAST Home on my Windows 2000 Pro SP4 machine.

I receive an error immediately following the Request-to-scan-at-boot-time dialog box at the end of the installation process. After I click OK, I receive a Windows Application Error that states the application failed to initialize 0x00000005. Additionally, after I restart the Ashavast.exe file does not exist (so indicated by the white icon on the desktop as opposed to the blue avast circle).

I have another machine with XP SP2 running avast just fine.

I have done the following so far to resolve the problem.

  1. Uninstalled via aswclear.exe.
  2. Reinstalled … same problem.
  3. Removed any possible protection programs, EZ Firewall, Spybot, etc.
  4. Ran Norton Uninstall Utility (per advice from another entry within this forum).
  5. Unistalled again via aswclear.exe (cannot use control panel unistall …does not work)
  6. Re-attempted installation … same problem.

The following are the last four lines from the setuplog:

16:29:45 vrb/gen License key generated Demo
16:29:47 vrb/sys Executing:C:\Program Files\Alwil Software\Avast4\sched.exe /A:*
16:29:47 vrb/sys Executed:C:\Program Files\Alwil Software\Avast4\sched.exe /A:*
16:29:55 vrb/reg Set registry: Software\Alwil Software\Avast\4.0\Label=Feb2006
16:29:55 vrb/reg Set registry: Software\Alwil Software\Avast\4.0\Avast4DataFolder=C:\Program Files\Alwil Software\Avast4\DATA
16:29:55 vrb/reg Set registry: Software\Alwil Software\Avast\4.0\Avast4SkinFolder=C:\Program Files\Alwil Software\Avast4\DATA\Skin
16:29:55 vrb/reg Set registry: Software\Alwil Software\Avast\4.0\Version=4.6
16:29:55 vrb/reg Set registry: Software\Alwil Software\Avast\4.0\VersionShort=4.6
16:29:55 vrb/reg Set registry: Software\Alwil Software\Avast\4.0\SetupVersion=763
16:29:55 nrm/pkg Transferred files: 10
16:29:55 nrm/pkg Transferred bytes: 9907822
16:29:55 nrm/pkg Transfer time: 485 ms
16:29:55 vrb/fil NeedReboot=true
16:29:55 vrb/sys Reboot set by filRenameOnReboot(C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt,)
16:29:55 vrb/fil MoveFileEx(C:\PROGRA~1\ALWILS~1\Avast4\Setup\reboot.txt, NULL)
16:29:55 min/gen Return code: 0x20000000 [Something done]
16:29:55 min/gen Stopped: 09.04.2006, 16:29:55

Please HELP!!!

2

Access denied… are you using the Administrator account?

The resident is ashserve.exe . Ashavast.exe is the splash screen. The icon should have a red cross and not become white…
Everything is strange in your installation…

Can you repair it through Control Panel > Add/Remove programs?

3

I am using the administrator account … and I cannot repair from the control panel or from the original download. It always seems to believe I do not have it installed. I have to remove it with aswclear.exe to uninstall.

4

I receive the error if I select Ok to scan at boot time. If I select do not scan at boot time I don’t receive the error but upon rebooting AVAST is not running … ie. the blue avast icon does not appear in my system tray.

Any other ideas?

5

Hi,

Download the avast! removal tool from the link.

http://files.avast.com/files/eng/aswclear.exe

Run the tool and reboot. Then download a clean copy of avast! antivirus Home/Professional.

Post back your results.

6

I’ve done that since my last post. I removed avast with aswclear.exe. Downloaded the setup program again and re-installed avast with identical results.

What program should be running at startup to give me the blue ball in the system tray? And why is my desktop link to ashavast.exe not able to find the file? … i’ve done a complete hard drive scan to find that exe but cannot find it.

I’ve installed avast before on a windows 2000 machine without any of these problems …

any other ideas?

7

C:\Program Files\Alwil Software\Avast4\ashdisp.exe

It should be here: C:\Program Files\Alwil Software\Avast4\ashavast.exe :-\ :cry:

8

Still no luck … ashdisp.exe is not in the avast directory either. There are files there but everytime I reinstall (after uninstallation and clean download) ashdisp.exe and ashavast.exe are missing.

Any additional help would be greatly appreciated … are there other log files I can post to give more info?

9

Right click the “a” ball in the Task tray, select Program settings …, and when the user interface opens, click on Logging in the left pane. You should now see the interface similar to the picture below.

10

My program is not even running nor can I get it to run … so I do not even have the blue ball to change these options. Cannot get ashdisp.exe to run … cuz it does not exist in my installation directory.

other ideas?

11

Weird… strange… bizarre…

Do you have a file called \Setup\setup.log ?
Can you post the last lines of it?

12

That’s what I posted in my initial message …

13

Another VERY VERY STRANGE thing happening …

After a fresh uninstall and re-installation, before restart, I try to browse the avast installation directory. For a brief moment I can see the Ashdisp.exe file in the folder, but after 1-2 second, the ashdisp.exe file “removes itself” – completely disappearing from the folder. So after restarting, it is nowhere to be found … seems the same thing is happending with Ashavast.exe, but a lot sooner … before the installation is complete.

I found the logging application and set the log level to debug and the following are the contents of the only two log files with data …

**** ERROR LOG FILE ****

4/12/2006 9:47:18 PM Administrator 612 Error in aswChestC: chestOpenList Error 1753.
4/12/2006 9:47:18 PM Administrator 612 aswChestInterface - Program error description: CChestListView::LoadFiles() chestOpenList() failed: 2147422219.
4/12/2006 9:47:23 PM Administrator 612 aswChestInterface - Program error description: CChestListView::OnCreate() !m_strErrorWnd.IsEmpty().
4/12/2006 9:47:25 PM Administrator 1016 Error in aswChestC: chestOpenList Error 1753.
4/12/2006 9:47:25 PM Administrator 1016 aswChestInterface - Program error description: CChestListView::LoadFiles() chestOpenList() failed: 2147422219.
4/12/2006 9:47:26 PM Administrator 1016 aswChestInterface - Program error description: CChestListView::OnCreate() !m_strErrorWnd.IsEmpty().

**** INFO LOG FILE *****
4/12/2006 9:48:02 PM Administrator 1016 ASWSIMPLE program run information: Initialization of libraries is correct.
4/12/2006 9:48:02 PM Administrator 1016 ASWSIMPLE program run information: CaswSimpleStandardDlg::SetResidentLevel() is called.
4/12/2006 9:48:02 PM Administrator 1016 ASWSIMPLE program run information: CaswSimpleStandardDlg::SetResidentLevel() !ResidentSettingsDlg.
4/12/2006 9:48:02 PM Administrator 1016 ASWSIMPLE program run information: Disabled.
4/12/2006 9:48:07 PM Administrator 1016 ASWSIMPLE program run information: Simple dialog is closed…
4/12/2006 9:48:30 PM Administrator 612 aswLogViewer - program run information: CLogListView::OnAcceleratorf5() is called.

PLease help :slight_smile:

14

Seems like there’s a malware active on your computer that removes avast! executables.
How about sched.exe - is it there? If yes, can you run sched.exe /A:* to schedule a boot-time scan?

15

Igor, sorry the off-topic but, how can we schedule a boot time scanning with the Enhanced Interface?

16

Select the Scheduler folder and use the “Scheduler” menu, or the corresponding toolbar icon? :wink:

17

I’ll try later. Thanks. The last time I’ve searched for this I could not find a ‘task’ for boot time scanning into the Scheduler.

18

I am able to run the simple user interface and am able to complete a scan, but AVAST is not detecting any malware.

Please help … what should I do next?

19

sched.exe is not there either …

Please help!!

What else can I try?

20

Maybe you need to download, install, update and run www.ewido.net
If sched.exe is not there is because something is corrupting your installation…