Cannot move viruses to virus chest.

Avast Free Antivirus / Premium Security
1

I just ran a virus scan and found several viruses. I tried moving them to the virus chest but when I did it gave me an error message reading “Virus chest server is not running. RPC communication failed. (2147422219)”

I was able to delete a few of the viruses, but I’m wary of deleting the rest due to the locations of the files- four located in the System Volume Information and one in a system32 file.

I recently had to uninstall/reinstall Avast because it wouldn’t update. I tried to repair it through Add/remove programs. I’m running it on XP. I hope somewhere in this post is enough information to get this solved. Thanks.

2

so first of all turn off system restore and reboot
then run scan with malwarebytes (http://www.malwarebytes.org/mbam.php) and quarantine founded infections.
if you cannot update avast download update manually here http://files.avast.com/iavs5x/vpsupd.exe

then you can shedule boot-time scan with avast

3

I feel like an idiot but… how do I turn off system restore?

4

Eh, I forget where it is (i’m running win7) :slight_smile:
so you will need download ccleaner (http://www.piriform.com/ccleaner/download)
go to tools > system restore and delete the newest restore points (or date of the point when you get infected) if this won’t help delete them all )
then reboot and follow next step… (malwarebytes scan)