Cannot print to TPlink TL-PS310U Print Server after installing Avast Antivirus 2

system · 2015-07-26T18:52:51.000Z

Errors presented by [MFP and Storage Server] Software, when Avast Antivirus Web Shield is enabled:

[Device not found] (assumed translation into english) = [Apparaat niet gevonden] (in dutch)
OR:
[Connect status : driver fail, firmware fail]

Solution:
O 1. In Windows: Go to [Start Menu\Progams\Avast Software\Avast Free Antivirus]
O 2. In the Avast GUI: Go to [Settings\Active Protection]
O 3. Go to [Web Shield]
O 4. Click next to the [On] Button
O 5. Click [Stop permanently]
O 6. Dialog Pane: Do you want to continue? Click [YES]
O 7. Click [OK] in the Active Protection Pane.

Solved!

More people having a problem connecting to a device on the local network?

Eddy · 2015-07-27T10:37:04.000Z

Only thing you have to do is set the correct exclusion in the webshield.

system · 2015-08-30T13:12:52.000Z

Hello

i have the same problem with my TP-LINK W8970 Print Server. When Avast is enabled the TP-Link software doesn’t find the router and the printer. When i try to shutdown TP-Link software, system freezes and i need to use hard-reset.

I had disabled Web Shield in order to let my printer works.

Setting exclusions seems not to work. Or maybe i’m wrong with it. How should I set this exclusion?

Thanks

system · 2015-11-24T22:34:43.000Z

Hello,

Same Pb with my TPlink TL-PS310U Print Server with XP SP2. It was working fine until recently. I try anything but no configuration of the Avast Web Agent works, neither the URL, files, or processus exclusions. The only way to have the TL-PS310U working is to turn off the Web Agent, which is not really a solution!

Please, did you find any other solution?

Thanks,

Eddy · 2015-11-24T22:42:31.000Z

Olivier,

your first problem is not having SP3 and all (security or otherwise) updates installed.
Fix that first, than start your own thread and provide details.

system · 2015-11-24T22:59:06.000Z

Eddy,

In fact, I am going to install W7 Pro on a new HDD, keeping my XP SP2 alive during the transition. So, I will not go to XP SP3.

Do you think that my actual problem with avast and the TL-PS310U will disappear with W7 Pro?

Thank you very much for your so quick response!

Thanks,

Eddy · 2015-11-24T23:21:01.000Z

Do you think that my actual problem with avast and the TL-PS310U will disappear with W7 Pro?

There is only one way to find out. Perform a clean installation of Windows 7, install all drivers, install avast and see if there is any problem or not.

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