Cannot Receive Email

Avast Free Antivirus / Premium Security
1

I recently switched from AVG to Avast. With Avast, I cannot receive email. If I go to the On-Access Scanner and remove the POP redirect (delete it so that it is empty), I can download my email. I am using Outlook Express.

POP redirect was 110, and Outlook Express is set to 110.

Thanks!

2

What Operating System are you using ?

What is your firewall ?
Does it allow ashMaiSv.exe internet access ?

  • If it does delete the entry for it and try to collect your email, this will force the firewall to ask permission again.
3

Did you fully uninstalled AVG?

4

As far as I know AVG was fully uninstalled. I used the AVG uninstaller, and the AVG folder is gone.

I checked running processes and do not see anything that looks like it belongs to AVG. I do see ashMaiSv.exe is running.

Regarding operating system and firewall, I’m using Windows XP and Comodo. I checked the Firewall Network Policy in Comodo, and ashMaiSv.exe was set as a web browser. I changed it to a Trusted Application, but still same problem. I then checked the Defense+ Security Policy, and ashMaiSv.exe had a custom policy. I changed it to a Trusted Application, and still same problem. I then tried shutting down Comodo, and still same problem!

Any other ideas?

5

Delete the ashMaiSv.exe entries and try to send/receive emails again.
Allow the connections…
Some glitches into firewall settings could block emails to be sent/received.

6

I double-checked the Firewall Network Policy in Comodo, and ashMaiSv.exe was still set as a web browser. Evidently I neglected to click the “Apply” button.

I set it to a Trusted Application, and now it works.

Thank you for all your help!

Brian

7

You’re welcome Brian. Feel free to come back any time you need help or just to change experiences 8)