Cannot receive my mail through Outlook Express

General Topics
1

I cannot receive my mail to my inbox at Outlook Express.

This problem started yesterday, when I click send/receive on Outlook Express this is the message I receive:

The server responded with an error. Account: ‘mail.optusnet.com.au’, Server: ‘mail.optusnet.com.au’, Protocol: POP3, Server Response: ‘-ERR concurrent connections limit in avast exceeded(pass:0, processes:msimn.exe[1])’, Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90

Can someone assist me to rectify this problem.

Thank you.

2

Are you also running any kind of spam filter along with Outlook Express?

3

NO

4

We will need more information to be able to help you:

  • Which OS are you using? Is it up to date?
  • Do you use a firewall? Which one?
  • Do you have any other antivirus installed in your system? Did you have in the past?
  • Any other security programs that could interfere?
5

I telephoned my ISP, and this morning after awakening the problem has been rectified.

What the problem was or is, is beyond me.

If it happens again I will give you the information you require as the answer may assist other members.

Thank you for your trouble and answer.

6

You’re welcome. Feel free to come back any time you need help or just to change experiences 8)