system
1
So, my registration has expired, and I have to renew it. However, every way I’ve tried to do so thus far has not worked. If I click the “Renew” button on the “Status” tab of Avast, the main part of the avast window just turns white and nothing happens. If I go into settings, click “Registration,” and then click register now a little window pops up that says “Loading,” but then nothing happens. I’ve also tried doing it by filling out a registration form and entering that in the “Insert License Key” window, but I am told that it’s not a valid key, even though I just obtained it through email. What is going on here?
Alikhan
2
Try an avast! repair…
Control Panel>Program and Features>Uninstall a Program>Avast>Change>Repair and then reboot. (IMPORTANT)
Eddy
3
What exact version of avast do you have installed?
system
4
Program version: 32767.65535
Virus definitions version: ffffff-ff
I’m on my computer almost constantly though, so I have no idea how I would have missed an update.
Alikhan
5
… The program version should be 9.0.2011.
Do you have the VPS versions censored or something? No need to…
I think this is a corrupt install so…
- Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition
Note: You need to be ONLINE during this install
http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe
Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/
- Uninstall Avast by control panel [If you don’t have Avast in control Panel go to #4]
- Uninstall in safe mode using Avastclear.
- Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn’t) - reboot.
Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle… if so, uninstall it and reboot.
- Install the version you downloaded.
- Reboot.
system
6
When I tried to uninstall it in the control panel, it gave me an error.
00:13:07Infoinstcont[18264,23948]--
00:13:07Infoinstcont[18264,23948]2013/12/31 00:13:07 START: Avast installer/updater
00:13:07Infoinstup[18264,23948]Command: '"C:\Program Files\AVAST Software\Avast\Setup\Instup.exe" /control_panel'
00:13:07Infoinstup[18264,23948]CPU: AMD FX(tm)-8350 Eight-Core Processor ,8
00:13:07Infoinstup[18264,23948]OS: Windows 7 ver 6.1, build 7601, sp 1.0 [Service Pack 1] x64
00:13:07Infoinstup[18264,23948]Memory: 20% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:2009024/2097024K free
00:13:07Infoinstup[18264,23948]Running module version: '9.0.2008.177'
00:13:07Infoinstup[18264,23948]Loading Proxy settings
00:13:07Infoinstup[18264,23948]Proxy-Type: 'no proxy'
00:13:07Infoinstup[18264,23948]Proxy-Authorization: 'no authentication'
00:13:07Infoinstup[18264,23948]Proxy-Port: '0'
00:13:07Infoinstup[18264,23948]Proxy-Name: ''
00:13:07Infoinstup[18264,23948]Proxy-User: ''
00:13:07Infoinstup[18264,23948]Proxy-Pass: '???'
00:13:07Infoproductstate[18264,23948]Loading product state
00:13:07Errorproductstate[18264,23948]Error loading product state, code 2 (0x00000002) [The system cannot find the file specified.]
00:13:07Infosimutex[18264,23948]Checking for the mutex ownership.
00:13:07Infoguiwizard[18264,23948]Setup gui was successfully started.
00:13:34Infoinstupcore[18264,23948]Product uninstallation has started.
Also, that version number is from where it’s shown in the support section, but above it says 9.0.2008.177, so i’m at a loss.
Edit: When I try to end the Avast! process or service I get an error saying “The operation could not be completed. Access is denied.”
Alikhan
7
Go to stage 3 then. Make sure you do both 3 and 4.
system
8
Is there corresponding links for full downloads so you need not be online ?
I always like to unplug from the net during the uninstall and install…until I have A/V back online don’t like that active link…call me paranoid. 
system
9
Alright, everything is working now. Thank you very much. My computer seems to enjoy screwing with me.
Alikhan
10
system
12
Thx, I started a uninstall-install thread little while back if nothing else to post all the how-to.
I’ll add this…thx.
Eddy
13
My computer seems to enjoy screwing with me.
Are you sure it is not the government? ;D