Cannot see Western Digital My Cloud Mirror NAS - Blocked by Avast Firewall

system · 2017-04-08T17:02:33.000Z

My experience with this problem is in conjunction with using Avast Internet Security as my Virus protection software. The Avast takes control over the Windows 10 Firewall and inadvertently blocks the network from communicating with the My Cloud device. It is unclear if it was an update that initiated the problem or something else. You can easily check this by right clicking on the Avast icon and navigating to the Avast Shields Control and disabling Avast for 10 minutes. Then check to see if your My Cloud device is visible on the network and working normally again. If this is the case then some settings in the Avast Firewall are required.

In my case, I called Avast to have them resolve the problem after I figured out that it was their firewall causing the issue. So the customer support for Avast are pretty flakey and they don’t want to take any responsibility for their software glitches. The first technician remoted into my computer and tried resolving the problem and failed so she turned me over to her idiot supervisor who wanted me to pay over $100 for premium tech support to fix the problem. After a little arguing with the snowflake, I agreed to pay a reduced amount of $49.99. The next technician remoted into my computer and ran MalwareBytes, MalwareBytes AdwCleaner, and RogueKiller, for over 2 hours, problem still happening. Finally he started tweaking the firewall. Unfortunately by this time I had stepped away so I didn’t actually see what steps were taken to resolve the problem. The fact is that the cause of the problem was the Avast Firewall blocking the Western Digital My Cloud device from communicating with Windows. Since the problem was on their side, I’m considering calling them and asking for a refund. But since my computer is nice and clean now, I’m kind of torn on making that call. Technician Mark, I do appreciate the work you did, but you could have saved 2 hours if you had of started with the firewall like I told your supervisor in the beginning.

Asyn · 2017-04-08T17:04:55.000Z

→ https://forum.avast.com/index.php?topic=199857.0

system · 2017-04-14T06:27:28.000Z

I have the same problem, and it has been an extremely frustrating experience tracking down the root cause.

The only solution that seems to work is to Disable the Firewall component, which allows me full access to my WD MyCloud. All other computers accessing this device work fine, because none of them are running Avast.

Is there an anticipated fix for this regression?

system · 2017-04-14T07:37:09.000Z

I have the same problem with my WD Cloud on my network. Like other have pointed out it seem like it started with the update resently. You can “solve” the problem by disbling portscanning, please see Filip Brauns suggesten in this thread, but is this a viable option prospectively?

system · 2017-04-14T07:41:32.000Z

…and her is the link to the tread: https://forum.avast.com/index.php?topic=199857.0

Eddy · 2017-04-14T08:26:42.000Z

Disable port scanning in the firewall and see if it solves the problem.

Announcements