Since upgrading to Ver 7 of Avast on Friday, I have been unable to send or receive MS Outlook emails
Please help
Heather
hi and welcome to the forums 
since you have that problem… did you try rebooting your pc? if that didn’t work did you try repairing avast? but if this problem continues perhaps you should uninstall the mail shield 
I have rebooted and have done a cold boot.
I am unaware of how to REPAIR Avast but a very nice gentleman at MWEB advised me to untick the MAIL SHIELD boxes which has worked. I would prefer, however, for AVAST to check my incoming and outgoing emails, in addition to MWEB checking with their anti-virus software
would you please stop posting useless stuff :
@the OP: the issue probably comes from your Outlook settings… generating a conflict with the mail shield. Can you post these settings (don’t give the email, just the account provider name and settings), and say if you changed anything there … it use to work fine in V6 right? ie the mail shield was scanning your mails properly.
What settings do you need ?
I have to go out for about 1 hour but will post details on my return, thank you.
account provider name >>> hotmail, gmail etc…
account settings >>> POP, IMAP,SMTP, Exchange … related ports in use, and whether SSL (connection encryption) is used or not.
Service Provider : iafrica
Incoming Mail : pop3.mweb.com
Outgoing Mail : smtp.mweb.com
SPA not selected
Please tell me where to find related ports in use and also SSL
It used to work fine in V6, ie the mail shield was scanning my mails properly
you’ll find the ports in your account settings … I don’t use outlook as client, but this must be somewhere under server advanced settings in account property … ports for POP are either 110 (no ssl) or 995 (ssl), depending on what your email provider supports. For SMTP that’ll be 25 (no ssl) vs 465 (ssl) or 587 (tls).
Incoming Server (POP3) - 110
Outgoing Server (SMTP) - 25
okay so now don’t change anything at outlook level, just close the application if it’s opened, re-activate the mail shield, go to expert settings there, and delete all entries in “ssl accounts” if any. Deactivate also automatic detection of ssl accounts. Validate, and launch outlook again. Please report to tell if it’s alright now.
ps: if the above doesn’t work, you also got some outlook options in the mail shield advanced settings, try to check/uncheck and see if that changes anything. But obviously these should remained checked.
I have now ticked Incoming and Outgoing EMails under MAIL SHIELDS.
Under SSL ACCOUNTS :
HOST NAME PROTOCOL PORT ENCRYPTION
mweb.co.za SMTP SSL
mweb.co.za POP3 SSL
196.28.76.80 POP3 None
AUTOMATICALLY DETECT AND WARN ABOUT UNPROTECTED SSL CONNECTIONS is ticked. Must this be unticked ?
Must I delete the 2 mweb.co.za accounts ?
delete the two ssl entries yes 
AUTOMATICALLY DETECT AND WARN ABOUT UNPROTECTED SSL CONNECTIONS is ticked. Must this be unticked ?
yes, this too.
Sorry to advise that I’m back where I started so I’ve had to untick the MAIL SHIELD options in Avast again.
Any other ideas ?
did you uncheck the automatic detection of ssl accounts?
… also, don’t know if the third entry is related to the same email account, could be, so please delete it too.
… otherwise another question, does your mail provider require ssl or not? I guess not as you asked where the ports were, meaning that you didn’t change anything there.
I just checked, so yes the third entry is MWeb too. Remains to know what’s right for your account, ssl or not.
edit: okay I checked that too, and MWeb doesn’t require ssl.
did you uncheck the automatic detection of ssl accounts?
I HAVE NOW BUT THIS MADE NO DIFFERENCE
… also, don’t know if the third entry is related to the same email account, could be, so please delete it too.
BEFORE I DO THIS, PLEASE CONFIRM THAT THIS WON’T AFFECT MY EMAILS AT ALL
… otherwise another question, does your mail provider require ssl or not? I guess not as you asked where the ports were, meaning that you didn’t change anything there.
NOT THAT I’M AWARE OF
Seems like I’ve given you a BEEEG problem to solve - so sorry
delete the third entry too
I have done that now too - noticed that an additional account had been created, i.e. HOST NAME - mweb.co.za; PROTOCOL - POP3; PORT - 110; ENCYRYPTION - None
I now get the following error message in Outlook :
Task ‘grant-h@iafrica.com - Receiving’ reported error (0x80042108): Outlook cannot connect to your incoming (POP3) email server. If you cannot … contact your ISP.
Just a thought - in case it still doesn’t work - is the webshield actually scanning, or does it say ‘scanned/infected 0/0’.
(Some of us had problems with the web and mail shield redirect driver after this update. One symptom was inability to send/receive emails through email clients (except using SSL sign-in - which effectively cuts out the mail shield redirect). May well be nothing to do with this email problem though)