Cannot uninstall from Vista

Avast Free Antivirus / Premium Security
1

I have Avast home edition 6.7 running on windows vista (business italian version).
I cannont uninstall it, neither through the control panel, neither through the uninstall utility that I download from the site (it just does’t work and the utility freeze).
Av was the first and only AV installed on the OS.
What can I do?
Thanks.

2

Please, post the last 50-100 files of avast log files:
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
C:\Program Files\Alwil Software\Avast4\Setup\setup.log

3

OK
I’m not able to attach them because of their size which is bigger than the maxium allowed.
So here’re two links you can download them from.

www.lasceleira.com/temp/Setup.log

www.lasceleira.com/temp/setup2.log

thank’s for helping

4 
17.02.2007	12:17:14.000	1171711034	system	Service avast! Antivirus NOT updated, error code: 0x00000424
19.02.2007	10:38:32.000	1171877912	package	ERROR:HttpGetWininet, catch returned 0x00002EE7

These errors are shown only in Vista…

Can you check if you’re installing the last version 4.7.986?

5

My version is 4.7.942

6

I’ve just checked on the site that if you download the software clicking on the green download button, it stills “give you” the version I have.
So I can I get newest version you reffered. If I install that over mine, then will I be able to uninstall it?

7

Right click on the avast ‘a’ system tray icon, Updating, Program Update. That will do an incremental program update that shouldn’t take as long. No need to do anything else.

8

Strange… The official links for the English version of 4.7.986.

Follow David’s advice or download a full setup and run it.
No need to uninstall the previous. But, it won’t harm if:

  1. Uninstall avast from Control Panel first (if possible).
  2. Boot.
  3. Use Avast Uninstall for complete uninstallation.
  4. Boot.
  5. Install again 4.7.986.

Edited - as asked by Alwil team - to remove a direct link to avast download and allow the load balancing mechanism, which is using the files.avast.com as a link to all of Alwil download.

9

“Balanced” link is http://files.avast.com/iavs4pro/setupengpro.exe for the English version.