About a month ago my free Avast! stopped updating (it was right when I was notified that a new version was available; I tried to update the program, but it just said “Initializing…” for hours and nothing ever happened. Since I have not been able to update the program OR the virus definitions manually, it’s always just “Initializing…” forever). Since it’s been over a month without getting updated, I figured I’d uninstall it. Nope, won’t work. I keep getting an error and it won’t uninstall. Okay…I’ll just download the newest version off the website and install that one. Nope. More errors.
Here’s the errors I received when trying to install the newest version:
avast! Setup Fatal Error: Error reading product data from "C:\Program Files\Alwil Software\Avast5\setup". Setup cannot continue.
Setup Selfextract: An error 0 (00000000) has occured. Last performed operation was: spawning
Can anyone help? As of right now it’s useless, yet I can’t get rid of it or try reinstalling it… Frustrating.
Download the avast! Uninstall Utility, aswClear.exe find it here and save it to your HDD (it has uninstall tools for 5.x, 6.0.x and 7.0.x).
Now uninstall avast! (using add remove programs, if you can’t do that start from the next step), reboot.- 2. run the avast! Uninstall Utility from safe mode, first for 6.x if previously installed and then for 7.0, once complete reboot into normal mode.- 3. install the latest version, reboot.
I have the same problem as the above … but I have NO idea how to get into safe mode and then am worried I won’t get back again! I have Windows XP … I need step by step instructions if you don’t mind Thanks
Thanks