Cannot update virus database

In a first time the automatic updates were suspended (about two months ago).

Now it is no longer possible to made the update manually.

I tried several times and it is an update of the program that’s beginning.

This update stops on the file av_pro_core-35c-332.vpu on the screen. Afther 30 minutes, I abandon the update and I need to restart the computer.

Any idea of the problem ?

Best regards,

Guy

We will need more information to be able to help you:

  • Which OS are you using? Is it up to date?
  • What avast! version and VPS file (virus database) number?
  • Do you use a firewall? Which one?
  • Do you have any other antivirus installed in your system?
  • Any other security programs that could interfere?
  • Which OS are you using? Is it up to date?
    Millenium (french version) without any kind of update except for internet explorer 6 from a cd delivred with an older modem.
  • What avast! version and VPS file (virus database) number?
    Avast 4.7 Edition familiale
    Fichier VPS, Date de compilation 13/01/2007, version 0703-0
  • Do you use a firewall? Which one?
    I think not, in the modem speedtouch ?
  • Do you have any other antivirus installed in your system?
    No
  • Any other security programs that could interfere?
    No

Check in the ‘About’ dialog (right click the ‘a’ blue icon) if it is 4.7.942.

no it’s 4.7.892 but this day

I has restored the primary partition with Ghost from symantec and to my great stupefaction, I can do the update of the viral base (version 706-1). I hope it’s resolved.

Best regards

I suggest that you also do a program manual program update to bring your version fully up to date. This should be OK from 4.7.892 if this doesn’t work you could try a reinstall.

Download the latest version of avast and save it to your HDD, somewhere you can find it again. Use that when you reinstall.

Uninstall, reboot, Install the latest version.

Guy, David was faster than me ;D
4.7.892 has update problems. You need a clean installation (from scratch) of the 4.7.942.
You shouldn’t stay with version 4.7.892 as you’re losing the last avast features :wink: